https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/mx-870-magenta-ink-problems/m-p/123737#M33648 <P>Hi JBarry,</P><P>&nbsp;</P><P>You can perform a print head alignment on the printer to try and get the magenta ink to print since the cleanings did not work. To perform the alignment, please follow the steps located at the link below:</P><P>&nbsp;</P><P><A target="_blank" href="http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&amp;PARTITION_ID=1&amp;secureFlag=false&amp;TIMEZONE_OFFSET=&amp;CMD=VIEW_ARTICLE&amp;ARTICLE_ID=33206">Performing a Print Head Alignment</A></P><P>&nbsp;</P><P>If the ink still does not print,&nbsp;the printer may require servicing. &nbsp;Please call or email us at one of the methods on the <A target="_blank" href="http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer">Contact Us</A> page to obtain your servicing options.</P> Thu, 06 Nov 2014 08:30:03 GMT Ramona 2014-11-06T08:30:03Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/mx-870-magenta-ink-problems/m-p/123281#M33647 <P>I have an MX 870 printer that dosen't print the magenta ink. I've tried the regular cleaning and deep cleaning, through the setup function, on the printer several times, but no luck. Is ther another way to clean the print head or do I need to replace it or waht? Thanks</P> Mon, 03 Nov 2014 17:13:07 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/mx-870-magenta-ink-problems/m-p/123281#M33647 JBarry 2014-11-03T17:13:07Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/mx-870-magenta-ink-problems/m-p/123737#M33648 <P>Hi JBarry,</P><P>&nbsp;</P><P>You can perform a print head alignment on the printer to try and get the magenta ink to print since the cleanings did not work. To perform the alignment, please follow the steps located at the link below:</P><P>&nbsp;</P><P><A target="_blank" href="http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&amp;PARTITION_ID=1&amp;secureFlag=false&amp;TIMEZONE_OFFSET=&amp;CMD=VIEW_ARTICLE&amp;ARTICLE_ID=33206">Performing a Print Head Alignment</A></P><P>&nbsp;</P><P>If the ink still does not print,&nbsp;the printer may require servicing. &nbsp;Please call or email us at one of the methods on the <A target="_blank" href="http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer">Contact Us</A> page to obtain your servicing options.</P> Thu, 06 Nov 2014 08:30:03 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/mx-870-magenta-ink-problems/m-p/123737#M33648 Ramona 2014-11-06T08:30:03Z