topic Re: I recently purchased a Canon PIXMA MG2420 scanner/printer it it scans my documents as photos in Desktop Inkjet Printers

I recently purchased a Canon PIXMA MG2420 scanner/printer it it scans my documents as photos

cm4ccd — Fri, 31 Oct 2014 02:30:17 GMT

all my scans are coming up as photos....how do i get my documents as documents?

Re: I recently purchased a Canon PIXMA MG2420 scanner/printer it it scans my documents as photos

Shanna — Fri, 31 Oct 2014 02:48:32 GMT

Hello cm4ccd!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: I recently purchased a Canon PIXMA MG2420 scanner/printer it it scans my documents as photos

cm4ccd — Fri, 31 Oct 2014 03:20:04 GMT

Windows 7

Re: I recently purchased a Canon PIXMA MG2420 scanner/printer it it scans my documents as photos

Ramona — Mon, 03 Nov 2014 14:12:31 GMT

Hi cm4ccd,

When scanning using the IJ Scan Utility, you will need to press the Document button to save the scanned items in as a document rather than a photo. For more information on scanning documents, please click on the link below:

Scanning Documents using the PIXMA MG2420

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.