topic Re: PRINTER prints blanks all of sudden. HELP!! URGENT in Desktop Inkjet Printers

PRINTER prints blanks all of sudden. HELP!! URGENT

jdicresce — Thu, 30 Oct 2014 13:41:05 GMT

My cannon MG5420 is printing blanks both from wifi and when I use USB port. I have checked the ink levels and even run devuce maintenance on the ink. All is fine but ANYTHING I print just produces a vertical blue line and NO type/etc..

Re: PRINTER prints blanks all of sudden. HELP!! URGENT

Stephen — Thu, 30 Oct 2014 13:45:55 GMT

Hi jdicresce!

Welcome to the Canon Forums! The Forums aren't intended for immediate assistance. If your question is of an urgent nature, please feel free to CONTACT US either by phone during business hours or email 24 hours a day!

Re: PRINTER prints blanks all of sudden. HELP!! URGENT

Ramona — Mon, 03 Nov 2014 12:44:07 GMT

Hi jdicresce,

I would like to have you print a nozzle check pattern from the printer to see if the inkjet nozzles are dispensing the ink correctly. To do this, please follow the steps located at the link below:

Printing the Nozzle Check Pattern

When the nozzle check pattern printed, did it look like the image below, including the black grid at the top above the colors?

If this is a time-sensitive matter, additional support options are available at Contact Us.

Re: PRINTER prints blanks all of sudden. HELP!! URGENT

jdicresce — Fri, 07 Nov 2014 20:43:30 GMT

It did not print the black grid. I then allowed it to self clean the nozzle head which might have been clogged. No improvement. What now?! I have also replaced the printer cartridge and all of the ink.