iX6820 Error Code

Jaylaca — Wed, 04 Mar 2020 19:14:18 GMT

Hi,

iX6820 purchased October 2018. It's only a few months out of warranty. Light use. Color text documents, 11x17 printing on plain paper.

This morning I received error code A861 and the alarm light was flashing. I called tech support and went through some simple steps only to be told there's likely a mechanical issue with the printer and I should buy a new one. I then was transferred to Canon sales where I was offered a replacement discount for $143.99 + tax + shipping. I mentioned another online vendor had a better price and they offered to price match only after I pointed that out.

I had a technically-oriented friend look at the printer just to see if it could revived and they mentioned there was a problem with the ink tray being out-of-whack in its track and would cost more to fix than buy another one.

Disappointed Canon. Ink is already a rip off and having to buy a printer after a year of use is theft in my view. Your Printer division should learn from your Camera Lens division and try making something that lasts.

topic iX6820 Error Code in Desktop Inkjet Printers

iX6820 Error Code