topic Re: The printer stopped printing in colors - it prints everything in blue in Desktop Inkjet Printers

The printer stopped printing in colors - it prints everything in blue

Ada — Wed, 18 Jun 2014 18:36:12 GMT

Re: The printer stopped printing in colors - it prints everything in blue

Danny — Wed, 18 Jun 2014 19:36:21 GMT

Hi, Ada!

So that the Community can help you better, we will need to know exactly which printer model you're using, which operating system is running on your computer, what you're trying to print, and which applications you're trying to print from. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: The printer stopped printing in colors - it prints everything in blue

Ada — Thu, 19 Jun 2014 01:27:18 GMT

Thank you Dear for your message. It was kind of you to response so quick.

1. I have a Pixma MX892 and use the Windows-7 OS.

2. I checked the cartridges twice to make sure that they were properly seated in there slots. All cartridges had ink in them.

The page I'm printing currently:http://designsbyjoy.net/Light_Filters.htm

3. I tried printing 2 different web pages and they both came out Cyan.

4. I then tried "Copy" with a colored page and that came out Cyan.

5. I tried "Copy" in B&W with the same colored page and that came out "OK."

6. I then connected another MX892 and was able to "Copy" and "Print" in color.

Have a good one! Ada.