topic Re: MF4880dw scanner problem in Desktop Inkjet Printers

MF4880dw scanner problem

jertruax — Wed, 11 Jun 2014 04:45:19 GMT

I have a MF4880dw connected wirelessly. I had no issues initially. Now if I attempt top scan a document to my computer the menu pops up with "connect computer". It is connected, it printsjust fine. I reinstalled the drivers and it did not help. Any help would be grestly appreciated. Thanks

Re: MF4880dw scanner problem

Stephen — Wed, 11 Jun 2014 12:16:59 GMT

Hi jertruax!

Welcome to the Canon Forums and thank you for your post!

So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x).

Any other details you'd like to give will only help the Community better understand your issue!

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Thanks and have a great day!

Re: MF4880dw scanner problem

jertruax — Thu, 12 Jun 2014 00:37:34 GMT

The computer is running Vista.

Re: MF4880dw scanner problem

jertruax — Thu, 12 Jun 2014 04:35:05 GMT

Sorry for the short reply, I was using my phone.

Update: I went downstairs to see if it would scan and it did not give me the "connect pc" message. It went through the scan cycle and then had an error. Back upstairs at the computer I had an error message and code 155,0,0.

I was checking out the scanners and cameras from the control panel and saw that it had two different scanners set as default. I deleted the other scanner and it appears to be working now.

I've only had the machine a month and It was working fine before a few days ago. I want both scanners available so I am going to try adding the other one and see what happens.