topic Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se in Desktop Inkjet Printers

The latest firmware is on the server. Install the firmware update from (Device Settings) in (Setup)

shirlcl — Mon, 09 Jun 2014 20:13:05 GMT

I'm getting this message on my printer (MG7120), but have no idea what it means.

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

Crista — Wed, 11 Jun 2014 12:19:29 GMT

Hi shirlcl!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

shirlcl — Wed, 11 Jun 2014 12:51:24 GMT

Sure, my operating system is Windows 7.

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

JCHa — Thu, 04 Dec 2014 05:04:49 GMT

I am getting this using Apple Mac OS 10.10.1 (Yosemite).

I just set up my printer and it seems to be working well.

The Apple update function just a few hours ago had fresh Canon printer settings to download. version 3.1; I got it.

But just noticed the screen on the printer wityh the message discussed.

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

Ramona — Fri, 05 Dec 2014 09:51:15 GMT

Hi shirlcl and JCHa,

Updating the firmware of the printer should remove the message from your printer. To perform the firmware update, please follow these steps:

IMPORTANT
DO NOT power off the printer during the update.

(1) Power on the printer.

(2) Confirm that the printer is connected to the Internet.

(3)Tap [ Setup ].

(4)Tap [ Device settings ].

(5)Tap [ Firmware update ].

(6)Tap [ Install update ].

(7) The message will be displayed, asking you if you wish to update the firmware. Tap [ Yes ].

(8)Tap [ Start update ]. The update will start.

(9)When "Update succeeded" is displayed, tap [ OK ].

Update of the firmware is completed.

Hope this helps!

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

JCHa — Fri, 05 Dec 2014 15:43:52 GMT

Thank you! I haven't put it through any paces yet but your instructions helped me recognize several aspects of the screen. The steps you pictured followed smoothly in sequence.

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

Boomboom2u — Sat, 20 Dec 2014 23:48:21 GMT

Great job of helping me understand......the pictures also helped. The description on the printer was not very informative.

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

iggj — Wed, 06 May 2015 13:06:39 GMT

All worked perfectly on my MG6450 - but only after I found the Setup screen! There was nothing obvious on my display - I tried all the apparent options and didn't come across anything called "Setup". Then I noticed a tiny triangle at the top of the "Home" screen and realised it might refer to the up-arrow above the "OK" key, so I clicked on the latter - and the Setup screen (which I'd never seen before!) appeared. Thanks for the help.

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

ronfaulkner — Sat, 16 May 2015 22:40:06 GMT

That was just what I needed having tried all sorts of things. You have saved me a lot more hassle. Thanks

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

YayaMom — Thu, 24 Sep 2015 03:54:30 GMT

Hi, On step #3, Where do you find the shown 'Setup' button in order to tap it??
I cannot follow your directions, since I do not know where to look.

This message has been on my printer for about a year. I think it's high time to check into it. 🙂

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

Michael — Fri, 25 Sep 2015 14:42:48 GMT

If the options for the update are not available, please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

mrsfitzy — Mon, 26 Oct 2015 13:08:20 GMT

Thank you, I too have this message but my printer model is MX7520 & I don't see the option for settings at all:(

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

mrsfitzy — Mon, 26 Oct 2015 13:09:17 GMT

I don't have device set up on my printer either? Have you figured it out?

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

JC55 — Mon, 01 Feb 2016 03:02:24 GMT

What is the approximate duration for the update to occur? I have tried this several times over the last several months with no success. This weekend I really wanted to get this done, so I started the update at 10:15PM Friday night ... 8PM Sunday night and it is still telling me to 'wait a while' The only way to get my printer back is to unplug it and ignore this message. Am I missing something obvious?

MG7120, ~50Mbps up and ~75Mbps down speeds. I have several devices all wireless-ASUS RT-N66. Successfully printed right before I started update to ensure proper functionality. Using Windows XP, 7, and 10.

Kind regards, Jack

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

Patrick — Tue, 02 Feb 2016 14:30:48 GMT

Hi JC55,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

garyjjackson — Mon, 07 Mar 2016 10:43:45 GMT

iggj - i think you must be a genius! how anyone can intuitely "guess" that you can get to Setup by looking at Home in the top left hand corner and then look to the right of that , see the upper triangle and therefore hit the upper triangle key above "OK" in order to get to Setup is beyond me. and i am sure that is beyond 99% of the other Canon users as well.

thanks for letting us know anyway. Canon, it would be good if this could be explained a lot more clearly on the printer.

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

garyjjackson — Mon, 07 Mar 2016 10:48:17 GMT

See "iggj"'s response. it is impossible to find Setup using any of Canon's directions or manuals. Where iggj got his information from, i don't know.

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

eburner — Tue, 19 Apr 2016 16:43:54 GMT

When I try to update the firmware, it tells me I am not connected to the internet, even though I connected the cable from the printer to both my Comcast modem, and to my Nighthawk router. How do I get the printer to recognize the connection, or how do I connect it? Thanks for your help and advice.

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

mrsfitzy — Thu, 21 Apr 2016 15:05:20 GMT

Thanks

looks easy but I'm getting message that "Canon cannot connect to network, to check the LAN connection & nw settings. Connection maybe be established after a while."

I'm not sure what that means? I have no trouble printing? I'm networked BTW.

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

Michael — Thu, 21 Apr 2016 15:45:57 GMT

Hello.

The options may vary depending on the product.

If you continue to have difficulties with the update process, please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.