topic Re: Printhead stuck to right with clicking noise. Error message: Wrong cartridge. in Desktop Inkjet Printers

Printhead stuck to right with clicking noise. Error message: Wrong cartridge.

JBrennan — Thu, 24 Apr 2014 17:01:16 GMT

Multipass MP390 now has printhead stuck to the right. Error message - Check printer - wrong cartridge. When I attempt to use or clean (through additional functions-maintenance) it sounds like the printhead moves, but it doesn't and then I receive a click, click, click noise. Is this printer doomed? Any way to reset the printhead? Will the scanner/fax continue to work if the printer/copier can not?

Re: Printhead stuck to right with clicking noise. Error message: Wrong cartridge.

Ramona — Thu, 15 May 2014 11:58:18 GMT

Hi JBrennan,

To try and resolve the issue, please turn off the printer, unplug the power cord from the back and leave it out for at least 10 minutes, then plug it back in and turn it back on. If the error persists, the printer will require servicing. Please Contact Us for your servicing options.

Re: Printhead stuck to right with clicking noise. Error message: Wrong cartridge.

JBrennan — Wed, 21 May 2014 15:47:51 GMT

Thanks Ramona, but turning off and unplugging the printer doesn't do anything. The printhead is still stuck and the horrible clicking noise continues. Where does one go for servicing a Canon printer in the Chicago area? Also, in general, what's the "walk in" fee for repairs? Unfortunately, as with so many items today, it usually costs more to repair something than to buy new.

Re: Printhead stuck to right with clicking noise. Error message: Wrong cartridge.

Ramona — Mon, 23 Jun 2014 03:57:24 GMT

Hi JBrennan,

Repair service via a Canon Authorized Service Facility is no longer available for this product, but please feel free to take the printer to a local service facility of your choice for repair.

We also have other options available to you; please call or email us at one of the methods on the Contact Us page for more servicing options.