topic Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca in Desktop Inkjet Printers

Scan utility tells me I don't have the required privileges to access the specified folder to scan

darkling1 — Mon, 21 Apr 2014 03:54:08 GMT

When I go to scan something it says "You do not have the required privileges to access the specified folder." and it will not scan anything. How do I set this up to where I can scan things.

Model: PIXMA MG3222 (Printer/Scanner (Multifunction)

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

Tiffany — Mon, 21 Apr 2014 13:30:17 GMT

Hi Darkling1!

So that the Community can help you better, we will need to know the computer operating system you're using (Windows XP/Vista/7/8 or Mac 10.x). Any other error messages or details you'd like to give will also help the Community better understand your issue.

Thanks and have a great day!

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

darkling1 — Mon, 21 Apr 2014 17:06:36 GMT

The operating system is windows 7.

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

ermel — Fri, 15 Aug 2014 14:20:43 GMT

I have a Canon MX922, Windows XP and I am having the same problem, please advise!!

I was scanning a few days ago, but today it refuses to scan and get the message, "You do not have the required privileges to access the specified folder, code:10,244,7

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

darkling1 — Sat, 16 Aug 2014 22:25:30 GMT

Run it as administrator. That's how I solved my problem.

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

ermel — Sun, 17 Aug 2014 19:26:03 GMT

I always run everything as admistrator, no other user account is used.

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

Patrick — Mon, 25 Aug 2014 17:58:49 GMT

Hi ermel,

Please try scanning while using a different user account. Please follow these steps to create a new user:

1. Click on Start and then Control Panel.

2. Click on User Accounts.

3. Click on Create New Account.

4. Type a name for this new account and click Next.

5. Make sure Computer Administrator is selected and click Create Account.

Once created, please reboot your computer and log in with the new user account that was just created. When Windows loads, please attempt to scan.

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

ermel — Mon, 25 Aug 2014 22:50:25 GMT

Sorry that did not work, I instead use a 3rd party scanning program to scan. Seems ther's conflict with Canon software and my Windows XP, don't know why and I am not going to reinstall Windows, so I decided to use another scanning program to get arounf this issue. Thanks for all the help. I will find out if this problem persists when I install Windows 7 on another partition of the hard drive...will inform everyone with results, when I accomplish this. Might take a while, though.

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

pillasch — Sun, 01 Nov 2015 16:23:29 GMT

I have the same issue with Windows 10 except the code is 9,244,3

I have administrative privileges.

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

pillasch — Sun, 01 Nov 2015 20:04:14 GMT

My system is an MG5420 and I can no longer scan with Wndows 10 due to the Error Message "You do not have the required privileges to access the specified folder Code:9,244,3"

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

Michael — Wed, 04 Nov 2015 13:42:14 GMT

Hello.

Try selecting a new folder to save the scans to. Click the 'Settings' button in the IJ Scan Utility to change the save locations.

If additional assistance is needed, find more help at Contact Us.

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

tckjr — Tue, 15 Dec 2015 19:38:38 GMT

HAVE SAME ERROR AFTER LOADING WINDOWS 10, how do I fix it please, says something about spooler?

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

Michael — Thu, 17 Dec 2015 15:15:56 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

tckjr — Thu, 17 Dec 2015 18:56:33 GMT

And then some person in India or somewhere with "WeFix" want to charge $149.99 to fix you/my problem with the scanner? Worked before I loaded Windows 10, so why not now?????

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

John_B — Thu, 17 Dec 2015 19:14:47 GMT

Hello!

We'd like to point out that our freindly support team is based right here in the US and we never charge for technical support! You can contact our award winning technical support team for help with this at 1-800-OK-CANON (1-800-652-2666) Monday-Friday 10:00 am to 10:00 pm. All times ET, excluding holidays.

Hope this helps!

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

tckjr — Thu, 17 Dec 2015 21:24:33 GMT

That is great, but when I tried to contact Tech Support I was lead to WeFix, for 149.99 which I declined!

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

wheino — Sat, 30 Jan 2016 23:05:32 GMT

This is a an issue with your security settings. Recent updates to WIndows 10 changed some of the security permissions. Read the following link, more specifically the part on a "new version of Windows":

http://windows.microsoft.com/en-CA/windows-vista/Troubleshoot-access-denied-when-opening-files-or-folders

Play around with the security settings and make sure your profile has full access. Once you have the proper access the scanner will work.

This is a Microsoft/Windows issue (settings), rather than a Canon issue.

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

canmohr52 — Fri, 30 Sep 2016 11:13:57 GMT

code9,244,4

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

Bea1954 — Wed, 22 Nov 2017 21:37:39 GMT

I solved this issue by going into control panel, programs and features and deleting all canon stuff. then inserted the disc and installed everything again. it's all working now no messages of no privileges and no message when i print...hope this helps!

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

Bea1954 — Wed, 22 Nov 2017 21:39:04 GMT

delete all canon software in programs and reinsert disc and install again...solved it all