topic Re: Pixma was working just fine until I replaced 3 of the ink cartidges. Now it only prints blank p in Desktop Inkjet Printers

Pixma was working just fine until I replaced 3 of the ink cartidges. Now it only prints blank pages

Patty8888 — Wed, 09 Apr 2014 21:24:51 GMT

Pixma was working just fine until I replaced 3 of the ink cartidges. Now it only prints blank pages. It does the same thing from my computer as from the printer itself. Also passes the device maintenance tests, including all the colors and the alignment. Does anyone have any ideas?

Thanks

Re: Pixma was working just fine until I replaced 3 of the ink cartidges. Now it only prints blank p

Danny — Wed, 09 Apr 2014 21:34:09 GMT

Hi, Patty8888!

So that the Community can help you better, we will need to know exactly which printer model you're using, which operating system is running on your computer, how your printer is connected to your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is ready to help by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Pixma was working just fine until I replaced 3 of the ink cartidges. Now it only prints blank p

jrhoffman75 — Wed, 09 Apr 2014 23:36:41 GMT

Did you remember to remove the plastic tape covers from the bottom of the cartridges?

Re: Pixma was working just fine until I replaced 3 of the ink cartidges. Now it only prints blank p

Patty8888 — Thu, 10 Apr 2014 16:32:49 GMT

Thanks for your response. I did think of that and that was not the issue. I called the cannon tech folks and they ran me through all three of the maintenance procedures for cleaning the printer/nozzels and then the test page came out perfectly. Before that it was only printing the Windows logo.

Hopefully my posting this will help the next person that this happens to.

Thanks again,