topic Re: Pixma MG5320 has stopped working - Not getting any power / Dead in Desktop Inkjet Printers

Pixma MG5320 has stopped working - Not getting any power / Dead

jgvisser — Wed, 09 Apr 2014 03:43:07 GMT

While printing docs for school this evening, the printer (PIXMA MG 5320) just stopped working - like it had been powered off - and won't come back on. It printed several things and when it went to do the next doc it had no power. I have it attached to my Lenovo T400 laptop via a printer cable and also use it via Bluetooth. It has worked great for some time and now just is dead.

I've tried unplugging for 5 - 10 minutes and plugging it back in with no luck. Checked that the outlet is working and it is. Tried a different outlet and still nothing.

I'm using Windows XP to send docs and photos. I've been very pleased, and have no idea what happened.

Re: Pixma MG5320 has stopped working - Not getting any power / Dead

mimidee74 — Sun, 20 Apr 2014 19:13:47 GMT

Did you ever find a solution to this problem? I have the same exact problem. No power...nothing.

Re: Pixma MG5320 has stopped working - Not getting any power / Dead

Ramona — Wed, 23 Apr 2014 22:07:21 GMT

Hi jgvisser and mimidee74,

In addition to the steps you have already tried, please ensure that the power cord is plugged securely into the printer, as the cord may have slightly come loose and and prevented full power to be received by the printer. You will also want to ensure that the printer is plugged directly into a wall outlet instead of going through a surge protector that is plugged into a wall outlet, as sometimes one port on the surge protector may not work while others do.

If the printer still does not power on, it will require servicing. Please Contact Us for your servicing options.

Re: Pixma MG5320 has stopped working - Not getting any power / Dead

meringuehead — Sun, 06 Jul 2014 20:22:51 GMT

Did you ever get this printer serviced per Ramona's recommendations? What happened?

Re: Pixma MG5320 has stopped working - Not getting any power / Dead

mcmarturano — Thu, 04 Dec 2014 16:52:01 GMT

I just encountered the same problem. Printer is totally dead. I plugged it directly into the wall and no change. Sounds like a blown board maybe? Looks like the warranty is only one year... too bad this is a relatively expensive printer to have shipped with faulty boards...

Re: Pixma MG5320 has stopped working - Not getting any power / Dead

ranger393 — Mon, 26 Oct 2015 19:31:59 GMT

why is it all of these printers have shut down, mine has also, it just stopped working, I will never buy another one again if you can't make good for it and I will tell my friends about this and how many printers just brake down.

Re: Pixma MG5320 has stopped working - Not getting any power / Dead

Michael — Thu, 29 Oct 2015 12:40:32 GMT

Hello.

Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Pixma MG5320 has stopped working - Not getting any power / Dead

Seahawk425 — Wed, 30 Dec 2015 01:55:35 GMT

Where is the contact us link I'm having the same issue?

Re: Pixma MG5320 has stopped working - Not getting any power / Dead

Jason — Wed, 30 Dec 2015 01:58:41 GMT

Hi Seahawk425!

If you click on the words 'Contact Us' in the post above, you will be taken to the page where you can reach out to our support team. Here is a shortcut as well:

https://www.usa.canon.com/internet/portal/us/home/contactus

We hope you find this useful!

Re: Pixma MG5320 has stopped working - Not getting any power / Dead

Arkonis — Tue, 05 Apr 2016 21:35:15 GMT

Just experienced the same problems. Has any solution been found?

Re: Pixma MG5320 has stopped working - Not getting any power / Dead

Ahlexus — Wed, 13 Jul 2016 18:49:26 GMT

mine just did same thing just put in brand new xl inks and bam no power errrrr.... now im in a jam and seeing this is a reacuring problem Im scared to go buy another one like it. but like I said just bought new inks, wasted money not cool, And I clicked the link it ask for model number etc I put it in and get "page cant be found" like i lost the web page"

Re: Pixma MG5320 has stopped working - Not getting any power / Dead

Grandma2013 — Wed, 13 Jul 2016 18:53:17 GMT

No solution has been found. And all I've gotten from Canon is said I could get a discount on a new printer but I dont want to invest in a new one from them mine wasn't that old and didn't have any other problems with it.

Re: Pixma MP560 just stopped printing and won't turn on

gkirsch — Mon, 25 Jul 2016 14:03:05 GMT

My PIXMA MP560 just stopped printing. It almost printed the first page of a two page document and it just stopped. I had to pull the paper out of the printer. Ever since then, the printer is dead. I have power from the power cord to the printer. Any ideas out there?

Re: Pixma MP560 just stopped printing and won't turn on

gnorph — Sat, 22 Oct 2016 10:30:08 GMT

Same here, my Pixma 7150 just went dead in the middle of a print job. Very frustrating! What can we do?

Re: Pixma MG5320 has stopped working - Not getting any power / Dead

broadws — Sun, 24 Dec 2017 20:06:55 GMT

Same exact thing with me. Working fine, then half way through a print it was like someone turned out the lights. Tested power supply with a multimeter and it is working fine, so I think it is main board level issue. A shame because this printer is only 2 years old and was working great. Without a schmatic is hard to trouble shoot the main board. Because this is such a common problem with this printer and other pixmas you have to suspect poor fusing and inferior electronic design on Canon's part.

Was getting ready to buy Canon PIXMA Pro-100 Printer, but now am doing research on other high-end photo printers. I would like to get a printer that just will not crap out suddenly in the middle of a print job.

Re: Pixma MG5320 has stopped working - Not getting any power / Dead

KFM — Thu, 12 Jul 2018 10:53:32 GMT

I have the smae problem and also cannot see where to contact???

Re: Pixma MG5320 has stopped working - Not getting any power / Dead

Danny — Thu, 12 Jul 2018 12:46:21 GMT

Hi, KFM!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

If you're outside the United States, visit http://global.canon and pick your part of the world from the map to find help where you live.

Thanks and have a great day!