topic Re: I have a paper jammed in printer...and I cannot open the back part of the printer to release it in Desktop Inkjet Printers https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/I-have-a-paper-jammed-in-printer-and-I-cannot-open-the-back-part/m-p/115979#M32378 <P>Hi sandrayannetta,</P><P>&nbsp;</P><P>If you can see the <SPAN>jammed</SPAN> <SPAN>paper</SPAN> at the front tray, or you cannot see the <SPAN>paper</SPAN> either at the <SPAN>paper</SPAN> output slot or at the front tray, remove the <SPAN>paper</SPAN> from the transport unit.&nbsp; Remove the <SPAN>paper</SPAN> following the procedure below:</P><P>&nbsp;</P><OL><LI>Turn the machine off, then unplug the power cord.<BR /><BR /></LI><LI>Stand the machine with the right side facing down.<BR />If you can see the <SPAN>jammed</SPAN> <SPAN>paper</SPAN> at the front tray, stand the machine with the front tray open.<BR /><BR /><IMG src="http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/ServiceWareImages/LDImages/SolutionAnswer/MX340/Important.gif" alt="" border="0" /><STRONG>Important:</STRONG><BR /><UL><LI>When you stand the machine, confirm that the document cover is closed.</LI><LI>When you stand the machine, hold it securely and be careful not to hit it on a hard object.<BR /><BR /></LI></UL></LI><LI>Push the open lever to open the transport unit.<BR /><BR /><IMG title="" src="http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/ServiceWareImages/LDImages/WSSS/NewWSSSImages/G0108331.png" alt="" border="0" /><BR /><BR /><SPAN style="color: red;"><STRONG>(A)</STRONG></SPAN> Open lever<BR /><BR /><IMG title="" src="http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/ServiceWareImages/LDImages/WSSS/NewWSSSImages/G0107018.png" alt="" border="0" /><BR /><BR />When you open the transport unit, support it with your hand so that it does not fall down.<BR /><BR /></LI><LI>Pull out the <SPAN>jammed</SPAN> <SPAN>paper</SPAN> slowly.<BR /><BR /><IMG title="" src="http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/ServiceWareImages/LDImages/WSSS/NewWSSSImages/G0108347.png" alt="" border="0" /><BR /><BR /><BR /><IMG src="http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/ServiceWareImages/LDImages/SolutionAnswer/MX340/i_note.gif" alt="" border="0" /><STRONG>Note:</STRONG><BR /><UL><LI>If the <SPAN>paper</SPAN> is rolled up and it is difficult to remove, grasp the edges of the <SPAN>paper</SPAN>, then remove the <SPAN>jammed</SPAN> <SPAN>paper</SPAN>.</LI><LI>If you cannot remove the <SPAN>jammed</SPAN> <SPAN>paper</SPAN> from the transport unit, close the transport unit, stand the machine upright, then open the <SPAN>paper</SPAN> output cover to remove the <SPAN>paper</SPAN>.<BR /><BR /></LI></UL></LI><LI>. Close the transport unit.<BR /><BR /><IMG title="" src="http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/ServiceWareImages/LDImages/WSSS/NewWSSSImages/G0107020.png" alt="" border="0" /><BR /><BR /><IMG src="http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/ServiceWareImages/LDImages/SolutionAnswer/MX340/i_note.gif" alt="" border="0" /><STRONG>Note:</STRONG><UL><LI>After you close the transport unit, do not keep the machine standing upright.<BR /><BR /></LI></UL></LI><LI>Plug the machine back in and turn the machine back on.<BR /><BR /></LI><LI>Reload the <SPAN>paper</SPAN>.&nbsp; All print jobs in the queue are canceled. Reprint if necessary.</LI></OL> Wed, 24 Sep 2014 13:45:35 GMT Patrick 2014-09-24T13:45:35Z I have a paper jammed in printer...and I cannot open the back part of the printer to release it https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/I-have-a-paper-jammed-in-printer-and-I-cannot-open-the-back-part/m-p/111887#M32377 <P>Canon MG3122 printer</P><P>Paper is jammed in the back...cannot be seen from front.</P><P>Most printer have a release panel on the back to access the roller..</P><P>Cannot find it on this printer.</P><P>HELP! &nbsp;Thanks</P> Tue, 26 Aug 2014 13:03:30 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/I-have-a-paper-jammed-in-printer-and-I-cannot-open-the-back-part/m-p/111887#M32377 sandrayannetta 2014-08-26T13:03:30Z Re: I have a paper jammed in printer...and I cannot open the back part of the printer to release it https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/I-have-a-paper-jammed-in-printer-and-I-cannot-open-the-back-part/m-p/115979#M32378 <P>Hi sandrayannetta,</P><P>&nbsp;</P><P>If you can see the <SPAN>jammed</SPAN> <SPAN>paper</SPAN> at the front tray, or you cannot see the <SPAN>paper</SPAN> either at the <SPAN>paper</SPAN> output slot or at the front tray, remove the <SPAN>paper</SPAN> from the transport unit.&nbsp; Remove the <SPAN>paper</SPAN> following the procedure below:</P><P>&nbsp;</P><OL><LI>Turn the machine off, then unplug the power cord.<BR /><BR /></LI><LI>Stand the machine with the right side facing down.<BR />If you can see the <SPAN>jammed</SPAN> <SPAN>paper</SPAN> at the front tray, stand the machine with the front tray open.<BR /><BR /><IMG src="http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/ServiceWareImages/LDImages/SolutionAnswer/MX340/Important.gif" alt="" border="0" /><STRONG>Important:</STRONG><BR /><UL><LI>When you stand the machine, confirm that the document cover is closed.</LI><LI>When you stand the machine, hold it securely and be careful not to hit it on a hard object.<BR /><BR /></LI></UL></LI><LI>Push the open lever to open the transport unit.<BR /><BR /><IMG title="" src="http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/ServiceWareImages/LDImages/WSSS/NewWSSSImages/G0108331.png" alt="" border="0" /><BR /><BR /><SPAN style="color: red;"><STRONG>(A)</STRONG></SPAN> Open lever<BR /><BR /><IMG title="" src="http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/ServiceWareImages/LDImages/WSSS/NewWSSSImages/G0107018.png" alt="" border="0" /><BR /><BR />When you open the transport unit, support it with your hand so that it does not fall down.<BR /><BR /></LI><LI>Pull out the <SPAN>jammed</SPAN> <SPAN>paper</SPAN> slowly.<BR /><BR /><IMG title="" src="http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/ServiceWareImages/LDImages/WSSS/NewWSSSImages/G0108347.png" alt="" border="0" /><BR /><BR /><BR /><IMG src="http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/ServiceWareImages/LDImages/SolutionAnswer/MX340/i_note.gif" alt="" border="0" /><STRONG>Note:</STRONG><BR /><UL><LI>If the <SPAN>paper</SPAN> is rolled up and it is difficult to remove, grasp the edges of the <SPAN>paper</SPAN>, then remove the <SPAN>jammed</SPAN> <SPAN>paper</SPAN>.</LI><LI>If you cannot remove the <SPAN>jammed</SPAN> <SPAN>paper</SPAN> from the transport unit, close the transport unit, stand the machine upright, then open the <SPAN>paper</SPAN> output cover to remove the <SPAN>paper</SPAN>.<BR /><BR /></LI></UL></LI><LI>. Close the transport unit.<BR /><BR /><IMG title="" src="http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/ServiceWareImages/LDImages/WSSS/NewWSSSImages/G0107020.png" alt="" border="0" /><BR /><BR /><IMG src="http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/ServiceWareImages/LDImages/SolutionAnswer/MX340/i_note.gif" alt="" border="0" /><STRONG>Note:</STRONG><UL><LI>After you close the transport unit, do not keep the machine standing upright.<BR /><BR /></LI></UL></LI><LI>Plug the machine back in and turn the machine back on.<BR /><BR /></LI><LI>Reload the <SPAN>paper</SPAN>.&nbsp; All print jobs in the queue are canceled. Reprint if necessary.</LI></OL> Wed, 24 Sep 2014 13:45:35 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/I-have-a-paper-jammed-in-printer-and-I-cannot-open-the-back-part/m-p/115979#M32378 Patrick 2014-09-24T13:45:35Z