topic solution menu ex will not display when application is started in Desktop Inkjet Printers

solution menu ex will not display when application is started

cb405 — Sat, 23 Aug 2014 17:45:07 GMT

I reinstalled my Canon MG5320 software and drivers multiple times, and neither the Solution Menu EX nor the MP Navigator EX 5.0 screens appear with the applications start. I have no way to change the destination file for my scanned images.

Re: solution menu ex will not display when application is started

Jason — Sat, 23 Aug 2014 17:54:14 GMT

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: solution menu ex will not display when application is started

cb405 — Sat, 23 Aug 2014 19:30:29 GMT

Windows 7 Home Premium.

Re: solution menu ex will not display when application is started

cb405 — Sat, 23 Aug 2014 23:27:47 GMT

The solution I've been looking for is described here: http://justinsmind.wordpress.com/2010/09/18/mp-navigator-ex-not-running-correctly-with-windows-7/

The problem was a leftover Dell All in One folder in the twain_32 folder. After removing those old Dell files, the Canon software installed correctly.

This looks like a problem experienced by many users.