topic Re: mg5320 suddenly stopped printing. Have cleaned nozzles multiple times, including deep cleaning. in Desktop Inkjet Printers

mg5320 suddenly stopped printing. Have cleaned nozzles multiple times, including deep cleaning.

maricota — Sat, 23 Aug 2014 16:03:00 GMT

mg5320 won't print. Nozzle check only shows cyan and magenta. New cartridges, no error messages. Simply goes through the motions and won't print. Machine is only about a year old...

Re: mg5320 suddenly stopped printing. Have cleaned nozzles multiple times, including deep cleaning.

Jessica — Sat, 23 Aug 2014 16:21:10 GMT

Hi Maricota!

In order to provide you with the proper steps, please let everyone know what version OS (Mac 10.X, Windows __ etc.) you are running on your machine. This way, the community will be able to assist you with a workflow appropriate for your computer/device.

Thanks!

Re: mg5320 suddenly stopped printing. Have cleaned nozzles multiple times, including deep cleaning.

maricota — Sat, 23 Aug 2014 16:25:44 GMT

The printer is connected with a usb cable to a pc running Windows7 Professional. Two laptops connect wirelessly to the printer and also run windows 7.

Re: mg5320 suddenly stopped printing. Have cleaned nozzles multiple times, including deep cleaning.

Patrick — Tue, 26 Aug 2014 14:17:55 GMT

Hi maricota,

Because performing deep cleanings did not get the nozzle test to print correctly, it is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.