topic Re: Printer will not print when I give the command from my computer. Printer says it if "offlin in Desktop Inkjet Printers

Printer will not print when I give the command from my computer. Printer says it if "offline"

emersoncanon — Mon, 11 Aug 2014 22:15:27 GMT

Re: Printer will not print when I give the command from my computer. Printer says it if "offlin

Jason — Mon, 11 Aug 2014 22:35:43 GMT

Hi!

To ensure the most accurate information is provided, we will need to know the printer model you are using, how it is connected (Ex. USB or wireless), as well as the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Printer will not print when I give the command from my computer. Printer says it if "offlin

emersoncanon — Tue, 12 Aug 2014 15:08:47 GMT

I have a Canon pixma MX340. It is hooked to the MAC computer

Re: Printer will not print when I give the command from my computer. Printer says it if "offlin

Patrick — Mon, 25 Aug 2014 15:24:43 GMT

Hi emersoncanon,

To resolve this, please follow these steps:

1. Click on the Apple Menu.

2. Click on System Preferences.

3. Click on Print and Fax under Hardware.

4. Highlight any PIXMA MX340 and click the <-> to remove it. Click Yes to remove the driver. Repeat until all PIXMA MX340s are removed.

5. Click the <+> to add a printer.

6. In the Printer Browser, click the More Printers button.

7. Click on Canon IJ Network in this list to highlight it and click Add.

Printing should now be possible.