topic Re: MX922 scanner works when installed but is not seen after re-start. in Desktop Inkjet Printers

MX922 scanner works when installed but is not seen after re-start.

donnyg — Tue, 29 Jul 2014 16:51:20 GMT

Windows 7 64bit fully patched...

This unit works fine on windows 8.1.

I tried the driver that came with the printer as well as the two found online....

mast-win-mx920-1_0-ucd and

mp68-win-mx920-1_00-ea32_2

Same malfunction with both drivers.

Anybody else seen this?

Thanks

Don

Re: MX922 scanner works when installed but is not seen after re-start.

Patrick — Fri, 01 Aug 2014 09:23:19 GMT

Hi donnyg,

The Windows Firewall may be blocking the scanner from operating wirelessly. Let's try temporarily turning off the FIrewall:

1. Open Windows Firewall by clicking the Start button, clicking Control Panel, clicking Security, and then clicking Windows Firewall.

2. Click Turn Windows Firewall on or off. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

3. Click Off (not recommended), and then click OK.

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: MX922 scanner works when installed but is not seen after re-start.

donnyg — Fri, 01 Aug 2014 13:58:12 GMT

Patrick

Turning off firewall did not solve the problem. I'm contacting Canon Support from your link.

Thanks for the help.

donnyg