topic Re: MX922 Prints but can't scan in Desktop Inkjet Printers

MX922 Prints but can't scan

williamauer — Wed, 28 May 2014 01:15:47 GMT

I had some problems and had to reinstall my MX922 on my Windows 7 Pro (64-bit) computer. I used an Ethernet cable during installation but then switched over to wireless. But Canon IJ Scanner Selector is still showing the MAC address for the wired LAN port on the MX922 so it reports that the scanner is not connected and I can't scan anything. How can I get IJ Scanner Selector to use the correct MAC address for the wireless LAN port?

Re: MX922 Prints but can't scan

williamauer — Wed, 28 May 2014 01:33:21 GMT

I figured it out. I reinstalled the MP drivers (again!) and that fixed it. IJ Scanner Selector now has both wired and wireless MAC addresses for the scanner so all I have to do is to make sure I select the correct one.

Re: MX922 Prints but can't scan

bbrody — Thu, 24 May 2018 18:24:49 GMT

I cannot scan and my MX922 has alway been installed as wireless. So how do I get the scan to work? Otherwise this printer is useless. Running windows 10.

Re: MX922 Prints but can't scan

BillS — Fri, 25 May 2018 20:24:24 GMT

Hi bbrody,

Scanning represents a fairly large transfer of data, so let's start by checking the printer's connection to the network.

Make sure the printer is turned on, and there's a sheet of A4 or Letter-sized paper loaded.
Press the Menu button.
Press the right arrow and the down arrow to select Setup, then press OK.
Select Device settings, then press OK.
Use the arrow buttons to select LAN settings, then press OK.
Use the arrow buttons to select Confirm LAN settings, then press OK.
Use the arrow buttons to select Print LAN details, then press OK.
Use the arrow buttons to select Yes, then press OK to start printing.
The printer prints a page containing your network configuration details.

Much of the information will not be relevant, but the important things to look at are:

Is the connection active or inactive?
Does the SSID (network name) match the one the computer uses?
What is the signal strength?
What is the IPv4 IP address?

I look forward to your reply.

Re: MX922 Prints but can't scan

nolimitt168 — Thu, 23 Apr 2020 22:45:53 GMT

My Canon mx922 prints but won't scan.

Network configuration page

Connection: Active

SSID matches my computer/laptop

Signal Stregth 73%

Ipv4 IP address 192.168.1.2

What else do I need to do to get the scanner working?

Re: MX922 Prints but can't scan

Patrick — Wed, 06 May 2020 19:00:24 GMT

Hi nolimitt168,

What version of Windows are you using? If you are using a Mac, what version of OS X is installed on your computer?

Re: MX922 Prints but can't scan

ChattyKathy — Tue, 02 Jun 2020 21:23:43 GMT

I'm having the same difficulty:

Connection: Active

SSID matches

Signal Strength: 68%

IPv4 IP Address 10.0.0.40

I am on a MacBook Pro with Catalina 10.15.5

Re: MX922 Prints but can't scan

ArthurJ — Wed, 03 Jun 2020 13:05:00 GMT

Hi ChattyKathy,

You signal strength is a little low for scanning. Canon recommend 80% or higher for scanning. If the printer is far from the router, you can try moving it a little closer.

If the printer and router are close, you can try resetting your wifi. First, turn the printer off and then go to your router and unplug the power cord to it and let it sit for 10 seconds. Then you will want to plug the power cord back in and let you network start back up.

Once the network is up and running, turn the printer on and print the network settings again. Is the signal strength still 68%?

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