mf 8380cdw scan & tool box 4.9

Sandra_BCI — Wed, 21 May 2014 21:02:45 GMT

mf 8380cdw scan & tool box 4.9 will not work with windows 8.1; I have done all I know with drivers, uninstalled and reinstalled, updated etc. With the Tool Box software I have tried troubleshooting and compatibility tests and fixes. It will work for a while and then it won't. Gives a message that an error occured and sending a report to Windows.

Re: mf 8380cdw scan & tool box 4.9

Patrice — Tue, 27 May 2014 14:27:47 GMT

Hi Sandra_BCI.

I know that being unable to scan is frustrating and I will be glad to assist you. However, I would like to ask a few questions, if that is okay.

How is the printer connected to the computer? Is it connected directly with a USB cable, with an Ethernet cable to a router, or wirelessly over your network?
How were the drivers and software installed on your computer? Did you use the installation CD-ROM that came with the machine or did you download the drivers from the Canon website?

I look forward to your reply. Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).

topic Re: mf 8380cdw scan & tool box 4.9 in Desktop Inkjet Printers

mf 8380cdw scan & tool box 4.9

Re: mf 8380cdw scan & tool box 4.9