topic Re: Canon i9900 Printer Not Working on Mac OS Catalina 10.15 in Desktop Inkjet Printers

Canon i9900 Printer Not Working on Mac OS Catalina 10.15

jimbowesto — Tue, 22 Oct 2019 11:52:04 GMT

Just upgraded to Catalina 10.15 on Macbook Pro 15" 2017. No drivers from Canon will install for my Canon i9900 printer. Do I need to buy a different printer, or is Canon going to issue drivers?

Re: Canon i9900 Printer Not Working on Mac OS Catalina 10.15

shadowsports — Tue, 22 Oct 2019 14:37:36 GMT

The chances of you getting support for a 15 yr old printer under Catalina is slim. I'd start shopping for a new device.

Re: Canon i9900 Printer Not Working on Mac OS Catalina 10.15

jimbowesto — Tue, 22 Oct 2019 16:32:58 GMT

Well that's comforting. So refrain from buying high end Canon electronics is the takeaway here....?

Re: Canon i9900 Printer Not Working on Mac OS Catalina 10.15

Patrick — Tue, 22 Oct 2019 19:10:20 GMT

Hi jimbowesto,

Rick is correct, there are no plans at the time to develop a macOS v10.15 driver for the i9900. The last drivers issued for the i9900 were for OS X v10.6.

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Re: Canon i9900 Printer Not Working on Mac OS Catalina 10.15

shadowsports — Wed, 23 Oct 2019 14:15:50 GMT

@jimbowesto wrote:
Well that's comforting. So refrain from buying high end Canon electronics is the takeaway here....?

No, I think not expecting a product to be supported forever is the take away, and the most reasonable expectation.

Keep in mind it was Apple that went to "64 bit only" support, not Canon.

Re: Canon i9900 Printer Not Working on Mac OS Catalina 10.15

jimbowesto — Sat, 02 Nov 2019 00:00:43 GMT

15 years is a far cry from "forever".

Re: Canon i9900 Printer Not Working on Mac OS Catalina 10.15

Dacantony — Tue, 25 Aug 2020 07:35:52 GMT

To clarify on behalf of Canon - the i9900 was released on 2004 and OSX from Apple was released on 2009. So that is five years of support for a $500+ printer. A printer which has expensive color cartridges, printheads, etc.

The "15 years" is a red herring - Canon only supported the printer on MAC for five years and had/has no intention of looking back.

Thats OK, I purchased an EOS M and they did one release of firmware before discontinuing the camera all together.

That is your "Canon Community". Yay, NOT