topic Re: printer won't detect new full print cartridge in Desktop Inkjet Printers

PIXMA MG2220 won't detect new full print cartridge

jewelsa — Thu, 01 Dec 2022 17:37:21 GMT

I replaced both the color (241) and black (240XL) ink cartriges in my pixma mg2220. Now it shows full color ink, and low black ink still. I have tried reinstalling the black twice, but it still shows low. It does seem to print ok though. Ideas?

Re: printer won't detect new full print cartridge

Ramona — Wed, 04 Jun 2014 12:24:39 GMT

Hi jewelsa,

This issue may occur if the ink cartridges are replaced prior to the ink being completely empty. It is recommended to only replace the ink when it shows the ink is completely empty. You can continue printing when the ink is low. If you replace the ink too soon, it will not register the fact that a new ink has been installed. You may continue to use the printer even though it's not indicating the ink cartridge is full. When you get an error stating that the ink is empty, just take the ink cartridge out, turn the unit off, turn it back on, and place the ink cartridge back inside. It should then update the ink levels accurately.

Alternatively, if you have an ink cartridge that is actually empty, you may be able to put it in the printer so it recognizes the empty tank and provides the ink tank empty warning. You would then replace it with the new ink cartridge and the printer should determine that it was replaced and provide a full ink level indication again.

This didn't answer your question or issue? Find more help at Contact Us.

Re: printer won't detect new full print cartridge

Marzaly — Mon, 19 Oct 2015 16:18:56 GMT

This is not working for me. I've done it twice. It's reading the color cartridge but not the black ink. This printer is less than 1.5yrs old. I don't understand. Is there any thing else I can do to reset this? Or fix the problem?

Re: printer won't detect new full print cartridge

Patrick — Wed, 21 Oct 2015 14:33:35 GMT

Hi Marzaly,

This message may be resolved by resetting the unit. Please follow these steps:

1. With PIXMA MG2220 powered on, open the cover. The ink will move to the replacement position.

2. Lower the cartridge locking lever on the black ink cartridge.

3. Slide the cartridge out of the holder towards you.

4. Lower the cartridge locking lever on the color ink cartridge.

5. Slide the cartridge out of the holder towards you.

6. Once both cartridges are removed, unplug the power to the printer (without turning it off).

7. Reconnect the power cord.

8. Turn your PIXMA MG2220 on.

9. Open the cover. The carriage that holds the ink will move to the left hand side.

10. Make sure the orange cap is off of the bottom of the black cartridge.

11. Slide the black cartridge into the printer.

12. Lift the cartridge locking lever up, a clicking noise should be heard.

13. Make sure the orange cap is off of the bottom of the color cartridge.

14. Slide the color cartridge into the printer.

15. Lift the cartridge locking lever, a clicking noise should be heard.

Close the cover. The printer should make some noise for a few moments, and then return to standby.

If the message persists, to clear the low ink warning message, press and hold down the <STOP/RESET> button for ten seconds, and then release it. This will disable the ink detection until that cartridge has been replaced.

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: printer won't detect new full print cartridge

kbrad205 — Wed, 14 Sep 2016 20:13:59 GMT

installed 950 &951 and now I can't print....pls help

Re: printer won't detect new full print cartridge

sharadatal — Tue, 15 Nov 2016 02:27:09 GMT

Canon MG3520, - Printer won't detect new full print cartridge.

Bought printer last year and replaced the original ink cartrdige and it is not recognizing the new cartridge.

Ink cartidge indicator is not going away.

Thanks,

Sharad

Re: printer won't detect new full print cartridge

katiediduch — Thu, 02 Feb 2017 16:09:49 GMT

I am having the same issue. My printer is not old and has barely been used. The first set of cartridges barely printing much of anything before the ink was gone. The second was the same.

Now, I've just installed two new cartridges and am experiencing all of the same issues as others have listed above.

I've followed all of the troubleshooting instructions and none have worked.

I need to print tax documents right away and just spent $75 on new ink…

Re: printer won't detect new full print cartridge

Michael — Thu, 02 Feb 2017 16:53:15 GMT

Hello.

If the ink errors continue to persist, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: printer won't detect new full print cartridge

celticmaggie — Thu, 04 May 2017 18:37:54 GMT

I love my Canon MG2220 printer and haven't had a problem till now. I've tried everything but it will still not register the new black ink cartiridge. It started when I tried to replace the cartridge to early. Replaced with the old one and allowed it to completely run out before replacing with the new one but printer will still not recognize the new black cartridge. Replaced the color with no prob. Have cleaned black ink header with cotton swab, taken out both cartridges, turned off printer and restarted, took out both & unplugged printer, turned it back on & reentered cartridges and I've even hit and held the STOP/RESTART button for 10 seconds. NOTHING!!!! What it going ON!

Re: printer won't detect new full print cartridge

celticmaggie — Thu, 04 May 2017 19:01:12 GMT

@Patrick wrote:
Hi Marzaly,

This message may be resolved by resetting the unit. Please follow these steps:

1. With PIXMA MG2220 powered on, open the cover. The ink will move to the replacement position.

2. Lower the cartridge locking lever on the black ink cartridge.

3. Slide the cartridge out of the holder towards you.

4. Lower the cartridge locking lever on the color ink cartridge.

5. Slide the cartridge out of the holder towards you.

6. Once both cartridges are removed, unplug the power to the printer (without turning it off).

7. Reconnect the power cord.

8. Turn your PIXMA MG2220 on.

9. Open the cover. The carriage that holds the ink will move to the left hand side.

10. Make sure the orange cap is off of the bottom of the black cartridge.

11. Slide the black cartridge into the printer.

12. Lift the cartridge locking lever up, a clicking noise should be heard.

13. Make sure the orange cap is off of the bottom of the color cartridge.

14. Slide the color cartridge into the printer.

15. Lift the cartridge locking lever, a clicking noise should be heard.

Close the cover. The printer should make some noise for a few moments, and then return to standby.

If the message persists, to clear the low ink warning message, press and hold down the <STOP/RESET> button for ten seconds, and then release it. This will disable the ink detection until that cartridge has been replaced.

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: printer won't detect new full print cartridge

slumpkin — Fri, 09 Jun 2017 02:35:30 GMT

My Cannon MG3520 might be the biggest piece of garbage I have ever puchased from anyone. It has never worked right. Having to spend days trying to get new ink cartridges to work is totally insane. I will never puchase Cannon again.

Re: printer won't detect new full print cartridge

slumpkin — Fri, 09 Jun 2017 02:37:43 GMT

throw it in the trash & buy a differant brand. I have fought with this a couple years now.

Re: printer won't detect new full print cartridge

white84 — Wed, 26 Jul 2017 19:36:37 GMT

I am having similar issues with my MG2920. I replaced the black ink (while it was low, but prior to running out completely). It will not register the new cartridge. I have taken out the black cartridge and unplugged to preform the reset. When the start up is complete the black ink light keeps blinking. I tried holdin Stop for 10 seconds, now both the Black Ink and Power lights are flashing at the same time.

Re: printer won't detect new full print cartridge

tbaldwin31 — Thu, 03 Aug 2017 01:47:21 GMT

I have tried all of these ideas and nothing works. It's ridiculous that so many people are suffering from the same issue. These printers average a year old. Mine has been doing this for months. New ink and can't print. Ridiculous that there isn't more help than this.

Re: printer won't detect new full print cartridge

Crista — Thu, 03 Aug 2017 02:08:11 GMT

Hi tbaldwin31!

Thanks for posting in the Canon Forums!

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

If are you in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. If you are in a time crunch, there is an option to email our technical support team. Emails have an 8 hour turnaround time.

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Re: printer won't detect new full print cartridge

UserFriendly — Mon, 11 Sep 2017 12:48:01 GMT

Got to the unplug line (line 6) and now my printer wont turn on. Went from bad to worse with this whole cartridge issue.

Re: printer won't detect new full print cartridge

Danny — Tue, 12 Sep 2017 13:08:13 GMT

Hi, UserFriendly!

Thanks for posting. Several Canon printer models have been mentioned in this conversation thus far. So that the Community can help you better, we need to know exactly which Canon printer you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Re: printer won't detect new full print cartridge

don43 — Thu, 09 Nov 2017 12:48:08 GMT

I'm dismayed to see how many users are affected by this and the similar fault 'cartridge not recognised'. I'm in the UK and my Pixma MG3650 is 18 months old. Although a perfectly good color cartridge was installed and in use the printer decided spontaneously to give this error for the color cartridge. Needless to say the printer will now not accept a new Canon color cartridge. What is really galling is that I cannot just print in BLACK while this fault remains. Has anybody really managed to clear this?

Re: printer won't detect new full print cartridge

don43 — Wed, 07 Feb 2018 15:30:43 GMT

Well EUREKA !!

Having purchased a replacement to use the same cartridges my Pixma 3650 was put aside . Checked occasionally by switching on for a few minutes I was reluctant to throw it out. The new printer came up with the 'not recognized' error so I decided to pop the cartridges back into the old printer. AND ... it's now working! Having lain unused it has decided it has had enough of neglect. So - don't depair. Your Canon will probably correct itself a few months after you've purchased a new one. Fortunately my new printer is also OK now with new cartridges.

Re: printer won't detect new full print cartridge

cjbavaro — Wed, 14 Mar 2018 03:25:50 GMT

I used to love Canon printers. But now they get crapier every year. It's bad enough that they extremely overcharge for the ink. Then they want you to put the expensive ink in the garbage printers.
I have the MG3520 and it's junk. It worked for a few months, now it print blurry, vertical lines and no colors but black.