topic Re: Canon PIXMA MX922 whole page not scanned in Desktop Inkjet Printers

Canon PIXMA MX922 whole page not scanned

jammalg — Sun, 27 Apr 2014 00:16:05 GMT

Hello,

I tried to scan documents, 8.5 x 11 and 8.5 x 14, but the bottoms of the documents keep getting cut off, i.e., not scanned.

How can I get my printer to scan the entire document length?

Thank You,

Jim

Re: Canon PIXMA MX922 whole page not scanned

Danny — Sun, 27 Apr 2014 00:29:27 GMT

Hi, Jim!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer, and which application you're trying to scan with. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Canon PIXMA MX922 whole page not scanned

searchib — Fri, 13 Mar 2015 01:40:31 GMT

My all-in-one is brand new, and I have this problem too. I bought the MX922 specifically for scanning from the ADF and sending PDFs to my Windows computer. The scanned page is shifted up approximately 1/4 inch. In other words, the top 1/4 inch of the page is missing at the top, and you can see the bottom of the scanned 11 inch paper is above the bottom of the PDF page by the same amount. I'm doing the scans from the MX922 using the ADF and the scan buttons on the device, and the PDF files are being sent to my Windows machine where they are received by the Canon IJ Scan Utility. How can the scanner be calibrated? The same doesn't happen when I lift the top and use the platen, but of course that is using different parts of the device.

Re: Canon PIXMA MX922 whole page not scanned

searchib — Sun, 15 Mar 2015 17:18:58 GMT

I've just tested the same functionality of my parents' year-old MX922 and see the same behavior, even after updating their firmware to 3.0. To me, this points to an across-the-product issue and not a defect of just my device. Please post/send directions on how to resolve the page shift issue or advise if I should return the unit in favor of a different model.

Re: Canon PIXMA MX922 whole page not scanned

burdell1 — Fri, 17 Apr 2015 16:02:07 GMT

have you guys found a fix for it yet? I'm having the same issue with a different printer (Canon MG7520) I might return it because of this.

Re: Canon PIXMA MX922 whole page not scanned

searchib — Fri, 17 Apr 2015 16:03:30 GMT

Sure haven't, sorry. Good luck to us all.

Re: Canon PIXMA MX922 whole page not scanned

burdell1 — Sat, 25 Apr 2015 15:13:49 GMT

it would be great if Canon would reply to this

Re: Canon PIXMA MX922 whole page not scanned

searchib — Mon, 15 Jun 2015 02:43:35 GMT

Burdell1, I've submitted a new post asking Canon Support to see our unresolved issue this post. Hoping for an answer. (The new post, to raise awareness of this one is at http://community.usa.canon.com/t5/Printer-Multifunction-Support/PIXMA-MX922-Whole-Page-Not-Scanned/m-p/143581#U143581)

Re: Canon PIXMA MX922 whole page not scanned

Ramona — Mon, 15 Jun 2015 10:40:43 GMT

Hi searchib,

You can perform a calibration on the scanner by using the ScanGear driver, accessible via the IJ Scan Utility. To perform the calibration, please follow these steps:

1. Start the IJ Scan Utility.

2. Click the SCANGEAR button from the main screen.

3. Click on the Advanced Mode tab in the window that appears.

4. Click on the Preferences button at the bottom of the window.

5. On the SCANNER tab, in the Calibration Settings section, ensure that the Execute at Calibration at Every Scan setting is set to ON, then press the OK button.

6. Click the blue PREVIEW button to preview the image you are trying to scan.

7. Make any needed adjustments, then click the green SCAN button to scan the image.

Please try scanning again. If you still experience difficulty, please call or email us at one of the methods on the Contact Us page for further assistance.

Re: Canon PIXMA MX922 whole page not scanned

searchib — Mon, 15 Jun 2015 13:45:41 GMT

Thank you, Ramona! I will try this when I get home this evening and report back.

-Steve

Re: Canon PIXMA MX922 whole page not scanned

searchib — Thu, 18 Jun 2015 03:30:58 GMT

Ramona,

Thanks for trying to help, but I don't believe these instructions have anything to do with calibrating the starting position of the page scan in ADF mode. For one thing, #6 says to click the Preview button, which doesn't exist when ADF is set at the Source. So, if I return to Platten mode and look around at all the Settings, I don't see any adjustments that have anything to do with correcting the page shift. I see other posts about cleaning rollers in the ADF, but surely that isn't necessary on Day 1 of owning the device. I will try to call when I have a chance.

Thanks,

Steve

Re: Canon PIXMA MX922 whole page not scanned

jjao — Sat, 25 Jul 2015 19:33:55 GMT

I struggled with the same problem for weeks

I figured out what was wrong...I had been going to the start button and clicking on "devices and printers" and scanned from there. But I should have gone to Control Panel and clicked on "devices and printers" there. I got a completely different menu window and this time things scanned perfectly. Hope this works for all.

Re: Canon PIXMA MX922 whole page not scanned

searchib — Sun, 26 Jul 2015 01:21:04 GMT

Thanks, jjao. Maybe I'm missing something. I arrive at the same point no matter which path I take. If I come from Start > Devices and Printers, I arrive at Control Panel\Hardware and Sound\Devices and Printers as shown in Explorer's address bar. If I come from Control Panel > Devices and Printers, I land at Control Panel\All Control Panel Items\Devices and Printers. From either of those subviews of Control Panel/Devices and Printers, if I right-click on the Canon MX920 series printer WS, I get a Start scan choice that opens a New Scan window, the same one no matter which path I take. Is this the path you're suggesting, or am I misunderstanding your help? Thanks in advance for responding, if you get the chance.

-Steve

Re: Canon PIXMA MX922 whole page not scanned

searchib — Sun, 26 Jul 2015 01:22:46 GMT

And just to be sure we're talking about the same issue, you are saying that you have found a solution for the problem where a page scanned from the automatic document feeder is missing the top 1/4 inch (roughly) of the page, and a white band of the same size results at the bottom of the scanned page?

Re: Canon PIXMA MX922 whole page not scanned

williamauer — Mon, 07 Dec 2015 01:08:25 GMT

8.5x11 and 8.5x14 pages should both scan OK using the ADF simplex setting. Open the Canon IJ Scan Utility and click on the Settings button in the lower right corner.

On the next screen, click on Document Scan, then pull down the Select Source settings and select Document (ADF Simplex). Then pull down the Paper Size settings and select Letter or Legal, depending on your paper size.

Set the Color Mode, Resolution, Orientation, etc. settings as appropriate, including the Save settings at the bottom.

Then click OK.

With your document(s) in the ADF, click on the Document Button in IJ Scan Utility to start the scan.

Re: Canon PIXMA MX922 whole page not scanned

brendapawelek — Wed, 05 Oct 2016 01:35:50 GMT

I have a PIXMAMP240. The scanner works great...but it only scans a small square of the document I am scanning. There is no way to resize the image that I can see. I have a Surface notebook. Thank you for your help.

Re: Canon PIXMA MX922 whole page not scanned

brendapawelek — Wed, 05 Oct 2016 01:42:29 GMT

I found the answer on the next page!!! I apologize for replying before I checked. Thank you!!!

Re: Canon PIXMA MX922 whole page not scanned

regor — Thu, 11 May 2017 00:23:52 GMT

My mx490 brand new has the same problem....have u found a solution? I am about ready to return it as scanning is what I wanted

Re: Canon PIXMA MX922 whole page not scanned

searchib — Thu, 11 May 2017 02:25:16 GMT

No solution has been offered. ..none that fix this problem anyway. I, too, bought the MX922 scanner specifically to convert multi-page, two-sided documents into PDFs by means of the Automated Document Feeder. (I didn't even need the printer functionality.) One firmware update pushed by Canon actually helped correct the problem a little but not completely. The missing strip at the top of the page (or bottom of the back side) used to be larger, now it's down to about 1/4"

Re: Canon PIXMA MX922 whole page not scanned

Ramona — Thu, 11 May 2017 04:52:27 GMT

Hi regor and searchib,

For the issue being experienced, we ask that you please contact a Canon technical support representative here so that detailed troubleshooting can be performed. A representative will be happy to assist you free of charge.