topic Re: "Set the PC for scanning" in Desktop Inkjet Printers

"Set the PC for scanning"

GeekinHeels — Mon, 10 Feb 2014 14:32:51 GMT

Hello, once I hit the scan option on my MG5420 to scan a document to my MAC PC it states: "Set the PC for scanning". I am however able to scan from the MAC PC only but not from the CANON to MAC PC.

Re: "Set the PC for scanning"

Crista — Mon, 10 Feb 2014 15:13:46 GMT

Hi GeekinHeels!

To have a better understanding of your issue, please let everyone know what version of OS (10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks!

Re: "Set the PC for scanning"

GeekinHeels — Mon, 10 Feb 2014 15:19:33 GMT

Hi!

I did not know the APPLE MAC PC's have OS's. I'm not sure of this information because it is not MS.

Re: "Set the PC for scanning"

Crista — Mon, 10 Feb 2014 16:14:45 GMT

Hi GeekinHeels!

To have a better understanding of your issue, please let everyone know what version of OS X you are using. If you are using a MacBook (Pro and Air) or iMac, you can find this information by going to the Apple () menu, and selecting "About this Mac". The version of your Mac's OS X version will be under the "OS X" on the "About this Mac" window and will be something like "10.8" or "10.9"

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Re: "Set the PC for scanning"

GeekinHeels — Mon, 10 Feb 2014 17:28:32 GMT

Hi! Thankyou for such a quick response. I truly appreicate it.

It is iMAC 10.9 OS.

Re: "Set the PC for scanning"

Ramona — Sat, 15 Mar 2014 18:38:11 GMT

Hi GeekinHeels,

If using the printer wirelessly, you will want to ensure that the Canon IJ Newtork Scanner Selector is running and that your printer is selected as the scanning source to scan from the operation panel of the printer. To do this, please follow the steps located at the link below:

Using the Canon IJ Network Scanner Selector

Hope this helps!

This didn't answer your question or issue? Find more help at Contact Us.

Re: "Set the PC for scanning"

jp2ande — Sun, 18 Dec 2016 20:47:22 GMT

Your link below is not longer available is there another page. Trying to get the MG6100 to scan to my new computer. I installed the software, but it does not seem to be working.

Re: "Set the PC for scanning"

jp2ande — Sun, 18 Dec 2016 20:50:07 GMT

Your link below is not longer available is there another page. Trying to get the MG6100 to scan to my new computer. I installed the software, but it does not seem to be working.

Re: "Set the PC for scanning"

jp2ande — Sun, 18 Dec 2016 20:52:52 GMT

Your link does not work. I received an error when trying to get to the page. Is there an updated link?

Re: "Set the PC for scanning"

SamanthaW — Sun, 18 Dec 2016 21:08:09 GMT

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://Canon.us/SupportCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!