topic Re: System hangs when using Toolbox to scan mf4350d: Windows 8.1 in Desktop Inkjet Printers

System hangs when using Toolbox to scan mf4350d: Windows 8.1

MarkNYC — Tue, 04 Feb 2014 15:40:38 GMT

I have been having trouble with my Canon mf4350d. It used to work with no problems prior to upgrade to Windows 8 then 8.1. Printing and faxing work fine, but when I try to scan, the Toolbox program hangs, dims out on the screen and says Not Responding. It's as if the Toolbox program does not work in Windows 8.x. When I remove and reload the drivers and Toolbox software, it works again for the first time but then will not work the second time. Any ideas on how I can fix this? I need a scanner that works all the time.

Re: System hangs when using Toolbox to scan mf4350d: Windows 8.1

Patrice — Sat, 08 Feb 2014 17:34:41 GMT

Hi Mark NYC.

I recommend uninstalling and reinstalling the MF Toolbox in "Selective Startup Mode".

First, place the computer in "Selective Startup by following the steps below:

1. Open the Windows 8 [Search] box.

2. In the window, type: Msconfig

3. Hit enter on the keyboard.

4. In the System Properties screen, choose 'Selective Start Up'.

5. Uncheck the box labeled 'Load Start Up Items'.

6. Click Apply.

7. Under the Services Tab, click on 'Hide all Microsoft Services' at the bottom of the window just above the OK button.

8. Click 'Disable All'.

9. Click Apply.

10. Click Close.

11. Restart the computer.

Next, uninstall the MF Toolbox by going to [Control Panel] > [Programs and Features] > [Uninstall a Program] > [Canon] > [Canon MF Toolbox 4.9] > [Uninstall]. Once you have the Toolbox uninstalled, restart the computer. After the computer has booted back up, install the Toolbox program again. Restart the computer again and then scan a document.

Once you have successfully scanned a document, place the computer back into "Normal Startup Mode by following the steps below:

1. Open the Windows 8 [Search] box.

2. In the window, type: Msconfig

3. Hit enter on the keyboard.

4. In the System Properties screen, choose 'Normal Start Up'. The Services tab automatically returns to the previous settings.

5. Click Apply.

6. Click Close.

7. Restart the computer.

I hope that this information is helpful to you. If you need further assistance, please contact us at 1-800-OK-CANON (1-800-652-2666). Have a good day.

Re: System hangs when using Toolbox to scan mf4350d: Windows 8.1

MarkNYC — Wed, 05 Mar 2014 03:58:19 GMT

Patrice,

These instructions worked well and I have not had a problem since making the changes you specified. Many thanks for your support. It's great to see a problem resolved!

Re: System hangs when using Toolbox to scan mf4350d: Windows 8.1

Pointerdog — Tue, 06 May 2014 14:36:49 GMT

I followed these same instructions and the Toolbox scanned my documents until I returned to Normal Startup mode. When I did that the scanner again does not work. I get an error message that there is a cable unhooked and then when I attempt to close the Toolbox it tells me the program is not responding.

What to do? I don't want to reinstall every time I need to scan.

Thanks,

Re: System hangs when using Toolbox to scan mf4350d: Windows 8.1

Patrice — Sun, 11 May 2014 14:07:29 GMT

Hi Pointerdog.

Since the previous instructions did not resolve the issue, please try the steps below:

1. Open the Windows desktop.

2. Right click on the MF Toolbox icon and click properties.

3. Click the Compatibility tab, then click "Change settings for all users".

4. Put a check next to "Run this program as an administrator", then click Apply and OK.

5. Click OK again on the properties screen.

The MF Toolbox should operate normally for scanning.

I hope this information is helpful to you. If the error persists, please contact us at 1-800-OK-CANON (1-800-652-2666).

Re: System hangs when using Toolbox to scan mf4350d: Windows 8.1

alliedtrading — Fri, 16 May 2014 14:30:25 GMT

i am having this very same problem and i am getting quite fed up with having to "UNINSTALL and REINSTALL". I keep getting the following reply from Windows "Incompatible Program". Basically, between Microsaft and Canon user's are being told "sorry about your luck".

There has to be a SOLID FINAL fix for this situation. I am not going to purchase a new machine just to get a workable software package. I have, in fact, uninstalled, downloaded and reinstalled eleven (count them, 11) times. I can't keep waisting company time to keep this scanner working. Do you have a Permanent fix for this?

HP 400-224 PC

Windows 8.1

Canon MF4350d

MF Toolbox V4.9

Any help would be MORE that appreciated.

Re: System hangs when using Toolbox to scan mf4350d: Windows 8.1

Patrice — Sat, 17 May 2014 15:39:19 GMT

Hi allietrading.

I recommend performing the previous steps in this forum. First, uninstall and reinstall the MF Toolbox in 'Selective Startup Mode'.

First, place the computer in "Selective Startup by following the steps below:

1. Open the Windows 8 [Search] box.

2. In the window, type: Msconfig

3. Hit enter on the keyboard.

4. In the System Properties screen, choose 'Selective Start Up'.

5. Uncheck the box labeled 'Load Start Up Items'.

6. Click Apply.

7. Under the Services Tab, click on 'Hide all Microsoft Services' at the bottom of the window just above the OK button.

8. Click 'Disable All'.

9. Click Apply.

10. Click Close.

11. Restart the computer.

Once you have successfully scanned a document, place the computer back into "Normal Startup Mode by following the steps below:

1. Open the Windows 8 [Search] box.

2. In the window, type: Msconfig

3. Hit enter on the keyboard.

4. In the System Properties screen, choose 'Normal Start Up'. The Services tab automatically returns to the previous settings.

5. Click Apply.

6. Click Close.

7. Restart the computer.

Next, run the MF Toolbox program as an administrator.

1. Open the Windows desktop.

2. Right click on the MF Toolbox icon and click properties.

3. Click the Compatibility tab, then click "Change settings for all users".

4. Put a check next to "Run this program as an administrator", then click Apply and OK.

5. Click OK again on the properties screen.

The MF Toolbox should operate normally for scanning.

I hope this information is helpful to you. If the error persists, after performing the steps, we recommend that you contact us at 1-800-OK-CANON (1-800-652-2666).

Re: System hangs when using Toolbox to scan mf4350d: Windows 8.1

alliedtrading — Mon, 19 May 2014 13:00:10 GMT

I gues I was not emphatic enough in my post. I have done the proceedures you have expounded above 11 times. It works for a day and stops. Period. this is not a fix it is a removal and reinstallation of the SAME software destined to fail in several days. How can you not understand that there are Canon equipment users who are tired of the repeated solutions over and over? It does not solve the problem.

Re: System hangs when using Toolbox to scan mf4350d: Windows 8.1

MarkNYC — Sun, 01 Jun 2014 01:56:23 GMT

Patrice,

Previously I reported that the first suggestion you mentioned worked for me. You suggested uninstall/reinstall in Selective Startup Mode. I followed those directions and the Toolbox worked for a couple of months and then the problem reappeared. I then tried setting the toolbox settings to Run as Administrator. That did not work. The only thing that does work is to uninstall and reinstall toolbox, then when it stops working, do more of the same. Surely there is a better option. This is a perfectly good printer but the scanning function is unreliable since Windows 8. How do we get the engineers at Canon to resolve this issue and update the drivers or toolbox software with a fix? If reinstalling works, what is it about reinstalling that fixes the problem and what causes it not to stay fixed?

Re: System hangs when using Toolbox to scan mf4350d: Windows 8.1

Patrice — Sun, 01 Jun 2014 14:36:31 GMT

I understand that this issue is frustrating; however, there are other factors that could cause issues with scanning, such as Windows updates, antivirus updates, or conflicts with other USB or imaging devices.

To isolate the issue, I recommend contacting our telephone technical support group. While I understand the forum may be the preferred method of communication, the real time feedback of a live technical support call would be very beneficial in this case. Please contact us at 1-800-OK-CANON (1-800-652-2666).

Re: System hangs when using Toolbox to scan mf4350d: Windows 8.1

Captret — Mon, 02 Jun 2014 19:05:36 GMT

Tried all steps above, Toolbox would work once, then hang.
After spending an hour with CS with NO LUCK ....this worked for me,
Navigate to Windows folder > Twain_32 .
In this folder you'll find this file , wiatwain.ds and this folder MF4320
Copy the wiatwain.ds file to the MF4320 folder.
Copy all the files in the MF4320 folder to the Twain_32 folder.
Restart windows. This is working so far. Not sure moving which files made a difference.
Good luck!

Re: System hangs when using Toolbox to scan mf4350d: Windows 8.1

Captret — Wed, 04 Jun 2014 13:09:58 GMT

My apologies to everyone who wasted time with my so-called fix, after unplugging printer , Toolbox hangs.
Hopefully someone at Canon or MS will come up with a fix.

Re: System hangs when using Toolbox to scan mf4350d: Windows 8.1

Captret — Wed, 04 Jun 2014 14:58:16 GMT

PLEASE TRY THIS.
Start> in the run box type. Services.msc

Scroll down to Windows Image Acquisition (WIA)

Right click, select Properties

Check that Startup type is set to Automatic

Click Log On Tab

Check that Local System account , and Allow service to interact with desktop is checked. Hit apply.

Click Recovery...Click on window next to First Failure, Scroll to Restart the Service. Hit apply.

Unlike my first attempt, this seems to work.

Please leave me some feedback before I try it on my other PC's.

Re: System hangs when using Toolbox to scan mf4350d: Windows 8.1

alliedtrading — Wed, 04 Jun 2014 15:21:52 GMT

All I can say is...... WHY THE HELL DID CANON NOT SUGGEST THIS! It worked like a charm! THANKS!!!

To all who may experience this painful situation, THIS WORKS! TRY IT. "Mikey Likes it", to coin an old cereal commercial!

Thanks again.

Re: System hangs when using Toolbox to scan mf4350d: Windows 8.1

Captret — Wed, 04 Jun 2014 19:24:11 GMT

You're Welcome!

Thanks for the feedback...I'll use this work-around on my other PC's.

BTW...now the scanner button on Paint doesn't work, but I don't use it anyway : )

Re: System hangs when using Toolbox to scan mf4350d: Windows 8.1

redcvcc — Mon, 30 Jun 2014 20:46:13 GMT

Thanks for putting your solution out here for others. *fingers crossed* that it keeps working.

Re: System hangs when using Toolbox to scan mf4350d: Windows 8.1

Captret — Tue, 01 Jul 2014 01:37:43 GMT

You're welcome.. hope they come out with an update soon.

Re: System hangs when using Toolbox to scan mf4350d: Windows 8.1

alwayssummer — Thu, 10 Jul 2014 20:55:29 GMT

@Captret wrote:
Please leave me some feedback before I try it on my other PC's.

Seems to have worked for my MF4150. Thanks!

Re: System hangs when using Toolbox to scan mf4350d: Windows 8.1

redcvcc — Fri, 22 Aug 2014 19:56:20 GMT

Now it is having a problem with the feeder. It acknowledges that "an original is in the feeder" but then when I do my normal scan (pdf/auto mode) it pulls from the glass. If I change to (pdf/feeder) to force it to look at the feeder, I get an error that says "could not scan because the originals are not placed in the feeder or an error occured".

It's not consistant. Sometimes it works other times it doesn't. Sometimes if I turn everything off and pull usb cord and restart everything and blow a wish on a dandelion and rub my belly while patting my head it works. other times all my lucky tricks do nothing and I have to manually scan the papers in on the glass.

any body else having this happen or at least have some lucky tricks I can use.

Have canon imageclass mf4570dn recently updated to a new computer using windows 8.1. did Captret's for the "system hanging" which worked great. This started happening shortly after that but since it's intermitent I dealt with it but now it's drivinig me crazy.

*fingers crossed* that someone can help.

Re: System hangs when using Toolbox to scan mf4350d: Windows 8.1

pantherjad — Mon, 25 Aug 2014 18:47:46 GMT

After following the recommendations from Canon to uninstall/reinstall the problem it was only fixed for a short time. A few days later the same problem reappeared where the MF Toolbox program for scanning would hang. This solution by Captret to adjust the properties/settings for WIA fixed my problem too. Thank you! Hopefully it stays fixed.