topic Re: MP830 printhead error message in Desktop Inkjet Printers

MP830 printhead error message

Maryruthmarks — Sun, 02 Feb 2014 04:10:03 GMT

After I put in a large black cartridge in my MP830 printer, it comes up with a message saying

"The type of printhead is incorrect. Install the correct print head"

I did nothing different except put in new black ink cartridge (small one) then needed the large one done and had to wait for a delivery from Staples for the larger cartridge. So installed large black cartridge and error message as above.

I have removed the printhead and reinstalled it according to Karl1, product expert, have turned it on and off; repeated the printhead reinstall and same message as in paragraph 1.

New printheads are $249 which is ridiculous and all this seems to be a problem with others with this product.

Help please.

Re: MP830 printhead error message

Maryruthmarks — Mon, 03 Feb 2014 16:51:44 GMT

I saw that you replied but I cannot find your reply. The only one is the reply that you gave to mags which was the same problem I had.

email me at (MOD NOTE: Email address removed per Forum Guidelines) with how to get to your reply and with a resolution to this seemingly common problem. I need to print and will go buy another printer but not a Canon if you can't come up with a good solution.

Mary Ruth

Re: MP830 printhead error message

cybrbrze — Thu, 06 Feb 2014 02:52:07 GMT

What is the solution. I seem to be missing it somewhere. I don't see it.

Re: MP830 printhead error message

Maryruthmarks — Thu, 06 Feb 2014 04:12:04 GMT

I tried reinstalling the printhead like they said and it did nothing. Ugh.

Re: MP830 printhead error message

cybrbrze — Thu, 06 Feb 2014 20:05:55 GMT

Thank you for your help. I just bought an Epson WF-3530 and love it. I can even print from my smartphone.

Re: MP830 printhead error message

kerstin — Tue, 11 Feb 2014 22:18:37 GMT

NOTHING HAPPENS !!!!! Is this some sort of "Oh noooo you need to buy a new onee sorry"-**bleep** fron canon? They can **bleep** themselves. sorry it just pisses me off that nothing works and the only advice is to turn the machine off?? sorry but this is 2014 not 1914......... hope your printer start working soon!!!!!

/angry swedish girl. ........

Re: MP830 printhead error message

rstrickland17 — Thu, 05 Jun 2014 15:27:48 GMT

I have the error "The type of print head is incorrect....." Last time error occured I installed new cartridge and problem was solved. Now have replaced all 5 cartridges and problem remains. What is the recommended next step?

Re: MP830 printhead error message

cybrbrze — Thu, 05 Jun 2014 15:40:54 GMT

Reboot the printer. If that doesn't work You can remove, clean and reinstall the printed. If that doesn't work buy a new printer. Print heads are very expensive.

Re: MP830 printhead error message

poppabear — Fri, 15 May 2015 23:16:51 GMT

I know this is an old post and you have long ago resolved it. But i just had the same problem and found your message searching for answers. I tried rebooting printer and also tried uninstall/reinstall with no help. However, I tried unplugging the printer, powered down my computer, repowered my printer and then restarted my computer. Printer reinstalled and error message went away. Works fine now...

Re: MP830 printhead error message

poindexter56 — Tue, 04 Aug 2015 04:59:40 GMT

To anyone else who stumples upon this post looking for a solution this is what worked for me:

1) lift cover

2) Remove ink cartridges

3) lift printerhead relase tab and remove printer head

4) clean back of printerhead metal contracts with alcohol wipe

5) clean ink from bottom of printerhead (optional)

6) clean metal contacts on printer

7) reinsert printerhead and ink cartridges

😎 close cover

Error gone; happy printing. Hope this works for anyone else having this problem!

Re: MP830 printhead error message

ebsonic — Mon, 07 Sep 2015 21:32:49 GMT

I installed new cartridges, removed the printer head, cleaned it, put everyting back together, turned the printer off, unplugged it and turned it on again. The printer head error remains.

Re: MP830 printhead error message

poppabear — Tue, 08 Sep 2015 02:25:54 GMT

ebsonic - try powering down your computer, then printer. unplug printer for a few minutes. repower printer and then restart computer. Worked for me. Might be the sequence. Good Luck.

Re: MP830 printhead error message

Marcusation — Fri, 03 Mar 2017 22:01:53 GMT

I can't use the device at all because of the printer head error! Every button beep, beep,beep Totally unacceptable! I want the scanning function but can't use that because of the printer head error. How dumb isn't that. Canon get together your **bleep**. How is it even possible to lock down the whole device just because the printer head is an error on. You should give us a new printerhead for free!

And by the way i can't get my device to get rid of the error on the printer head. Have read this thred as good as i can. But please is there any reset command so I can get by the error? Or a way to fix the error without buying a new printer hed?

Re: MP830 printhead error message

Marcusation — Fri, 03 Mar 2017 22:22:09 GMT

@poindexter56 wrote:
To anyone else who stumples upon this post looking for a solution this is what worked for me:

1) lift cover
2) Remove ink cartridges
3) lift printerhead relase tab and remove printer head
4) clean back of printerhead metal contracts with alcohol wipe
5) clean ink from bottom of printerhead (optional)
6) clean metal contacts on printer
7) reinsert printerhead and ink cartridges
😎 close cover

Error gone; happy printing. Hope this works for anyone else having this problem!

Did the same procedure but still the error consists 😞

Re: MP830 printhead error message

Marcusation — Fri, 03 Mar 2017 22:21:20 GMT

@kerstin wrote:
NOTHING HAPPENS !!!!! Is this some sort of "Oh noooo you need to buy a new onee sorry"-**bleep** fron canon? They can **bleep** themselves. sorry it just pisses me off that nothing works and the only advice is to turn the machine off?? sorry but this is 2014 not 1914......... hope your printer start working soon!!!!!
/angry swedish girl. ........

Agree with you fully. Same problem with my printer. Only beep when pushing buttons. Why no ignore error button on the device. I want to use the scanner and don't give a **bleep** about the printer function. But I can't switch on the function buttons from printer mode to scanner mode. Only BEEP, BEEP, BEEP!!! What a joke// Angry Swedish guy

Re: MP830 printhead error message

Marcusation — Fri, 03 Mar 2017 22:21:44 GMT

@cybrbrze wrote:
Thank you for your help. I just bought an Epson WF-3530 and love it. I can even print from my smartphone.

I will surely buy another brand then cannon next time. Sick error

Re: MP830 printhead error message

poppabear — Sat, 04 Mar 2017 17:04:35 GMT

Follow up. After previously reporting that I was able to correct the problem, the demon returned and I was not able to correct regardless of what I tried. Apparently Canon would like us to buy a new printer, which I did. However it was not a Canon brand and I am not likely to buy Canon again after this experience.

Re: MP830 printhead error message

The_amazing_jaz — Fri, 12 Jan 2018 17:31:42 GMT

I have a MG5420 Canon that stopped working after saying printer heads werent on right or something. Its a error and i really need my printer as a college student if you can help me that would be great.

Re: MP830 printhead error message

poppabear — Sun, 14 Jan 2018 00:16:27 GMT

I had posted some time ago that I had corrected my problem by sequentally powering down and then repowering my printer and computer. As it turned out the fix was temporary and the error message came back. I finally corrected the problem by throwing the printer out and replacing it with a HP laser printer. Not likely I will go back to Canon in the forseeable future.

Re: MP830 printhead error message

Michael — Thu, 03 May 2018 14:12:02 GMT

The_amazing_jaz,

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.