topic Re: How do I clear the printer buffer in the Canon MP495? in Desktop Inkjet Printers

How do I clear the printer buffer in the Canon MP495?

alexdlrg — Wed, 29 Jan 2014 21:53:11 GMT

Re: How do I clear the printer buffer in the Canon MP495?

Danny — Wed, 29 Jan 2014 21:57:28 GMT

Hi, alexdlrg!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: How do I clear the printer buffer in the Canon MP495?

alexdlrg — Wed, 29 Jan 2014 22:07:53 GMT

I'm using Windows 7 Enterprise SP1. Here's the chronology. I tried to print an Adobe .pdf document. The 1st, 2nd, and 4th pages printed fine. The 3rd page never printed. I cancelled the print job. Later I tried to print a Word .doc document. Instead of printing it, it printed the 3rd page from the previous job! I tried cancelling it several times, powered off the MP495, and then disconnected the power and printer cables completely to attempt to empty the print buffer. Even after doing all this, when I reconnected power and the printer cables, it still printed the 3rd page!

No matter what I do, the printer keeps printing the same page over and over and over again! It is wasting both paper and ink! I'm very upset about this because I wanted to print my resume for a job fair, and it wouldn't work, so I was forced to attend the job fair without resume copies. This is VERY frustating and annoying!

Re: How do I clear the printer buffer in the Canon MP495?

alexdlrg — Thu, 30 Jan 2014 19:11:53 GMT

Hello? Bueller?

Re: How do I clear the printer buffer in the Canon MP495?

Stephen — Thu, 30 Jan 2014 20:07:56 GMT

Hi alexdlrg!

Welcome to the Canon Forums! The Forums aren't intended for immediate assistance. If your question is of an urgent nature, please feel free to CONTACT US either by phone during business hours or email 24 hours a day!

Re: How do I clear the printer buffer in the Canon MP495?

alexdlrg — Fri, 07 Feb 2014 20:47:25 GMT

Email I received:

Hello alexdlrg,

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Topic: How do I clear the printer buffer in the Canon MP495?
Date: Wed Jan 29 13:53:11 PST 2014

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Why am I getting email to accept a reply when my question hasn't yet been answered with a solution?

I haven't heard from Canon in over a week on this. I ended up getting it answered by phone support.

Clearly,.this online community doesn't add any value to customer needs.