topic Re: Which printer is recommended by real users to print on glossy photo paper? in Desktop Inkjet Printers

Which printer is recommended by real users to print on glossy photo paper?

Mrs__Wright — Wed, 22 Jan 2014 07:27:37 GMT

My MG8100 can't seem to grab the glossy photo paper when I am printing pictures. Very frustrating to spend so much on a machine that is for printing photos and the rollers are plastic and won't grab the glossy paper. Thanks for any suggestions.

Re: Which printer is recommended by real users to print on glossy photo paper?

Julius — Sat, 15 Feb 2014 21:13:27 GMT

Hello,

We're sorry to hear about this! We would like some more information about the type of glossy photo paper you are using. Who is the manufacturer? How much does it weigh?

We appreciate your patience in this matter!

Re: Which printer is recommended by real users to print on glossy photo paper?

Mrs__Wright — Sat, 15 Feb 2014 21:55:48 GMT

It is called Canon Photo Glossy paper. 56 lbs, thickness is 8.2 mil.I am using the 8.5 X 11 size paper. Thanks for your response.

Re: Which printer is recommended by real users to print on glossy photo paper?

Julius — Sun, 16 Feb 2014 03:25:35 GMT

Thanks for the updated information!

This type of paper is supported with the printer. There are a few things we can check as to why it is not pulling it. First, make sure the glossy paper is being loaded into the rear tray of the printer. It cannot be pulled from the bottom tray. Also, if you load too many sheets, it may not be pulled. To help test the issue, try loading just one sheet and try again.

If all else fails, please run through a few roller cleanings. Check out the link below for step-by-step directions:

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=36317

If the issue persists, we'll need to do a little more troubleshooting to determine what may be occurring. Please reach us at http://bit.ly/Phone_Support for further assistance.

Thanks!