topic Remote scan does not work on MF8580 since installing windows 8.1 in Desktop Inkjet Printers

Remote scan does not work on MF8580 since installing windows 8.1

m_heistand — Tue, 14 Jan 2014 19:46:43 GMT

I have a 8580. Every since installing Windows 8.1 on my Surface Pro, I cannot wirelessly scan as I once could. The MF toolbox has the following error: "Cannot communicate with scanner. The cable may be disconnected or the scanner turned off. Check the scanner status and try again. Scanner driver will be terminated".

My computer and the printer are wirelessly connected. On the printer I am using remote scan prior to opening the MF toolbox. I have tried installing all of the latest drivers and software off the Canon website with no luck.

Re: Remote scan does not work on MF8580 since installing windows 8.1

Patrice — Thu, 16 Jan 2014 21:33:43 GMT

Hi m_heistand.

Please verify that the MF8580 is registered in the MF Network Scan Utility by following the instructions below:

Open the system tray in the bottom-right corner of the desktop and click the blue scanner icon.
Next, select the check box for the MF8500 series, and then click [OK].
Place the machine in [Remote Scanner] mode and scan a document using the MF Toolbox.

If you are still unable to scan after the machine is registered in the scan utility, we recommend that you contact us at 1-800-OK-CANON (1-800-652-2666).