topic Re: does the canon mg5420 have a removable printhead? in Desktop Inkjet Printers

Re: does the canon mg5420 have a removable printhead?

DebJack — Sat, 11 Jan 2014 00:58:15 GMT

So, how are we supposed to fix the Magenta that won't print on new printers? I have a new cart and have only used the one that came with it and it won't print with red. Seems like others are having the same problem from my web searches.

Re: does the canon mg5420 have a removable printhead?

haerbob3 — Thu, 16 Jan 2014 17:28:22 GMT

I too am having this problem. Canon sent me a new print head which I can not isntall what gives Canon?? You sent me this as a warrenty replacement for the MG5320 and it is basiclly useless since it will not print red!!! Can you send me a MG5320 that printed red at least!!

Re: does the canon mg5420 have a removable printhead?

DebJack — Thu, 16 Jan 2014 22:05:45 GMT

How do you get Canon to answer questions and correct new printer issues? It seems like this model needs a recall. I have Canon for years, now they are junk?

Re: does the canon mg5420 have a removable printhead?

Julius — Fri, 17 Jan 2014 16:47:42 GMT

Hi DebJack and haerbob3,

If you're having trouble printing red, please check out the troubleshooting steps HERE. Reach out to our support team if the steps do not resolve the issue: www.bit.ly/ContactCanon