topic Re: Help! My new Pixma MX-920 is not printing in Desktop Inkjet Printers

Help! My new Pixma MX-920 is not printing

phiho99 — Thu, 09 Jan 2014 01:05:22 GMT

I have been scanning the forum and it seems that there are some 920 owners out there that are having the same problems as I am but there seems to be no true resolutions to the problem.

Problem: I want to print on plain paper from a PDF that is two pages worth. The printer keeps giving me error code "1007" and saying that the upper tray is not loaded. When I load the upper trade with photo paper (because that's where it's suppose to go). The PDF is printing out on the upper tray using photo paper. I just want my printer to print from the lower tray on plain paper.

Here are some information that you may need in order to assist me (please! this is urgent as I need to print this form out as it is due in 5 days time).

*I am using Mac OS 10.8.5

*Have checked and doubled checked every setting in the preference panes to match the plain 8x11 paper. Specifically, the preferences in the Mac OS and in the printing menu when you click "print".

This is frustrating. Please help.

Re: Help! My new Pixma MX-920 is not printing

Ebony — Sun, 19 Jan 2014 17:47:38 GMT

Hello phiho99,

Does this happen with every PDF that you try to print? Do you have the most recent drivers installed?

For more urgent issues that require a faster response, please contact our US-based technical support team at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Re: Help! My new Pixma MX-920 is not printing

scdicks — Fri, 16 Jan 2015 23:34:52 GMT

I am getting the same 1007 error. This happens when I try to print from chrome. I am only able to print if I save as pdf and then open the pdf.

I'm using:

canon 922

OSX 10.10.1

installed drivers: mcpd-mac-mx920-11_7_1_0-ea17_2, msd_-mac-mx920-19_1_0a-ea11

Re: Help! My new Pixma MX-920 is not printing

scdicks — Wed, 21 Jan 2015 21:51:46 GMT

My paper size in the print dialog (under "more settings") was defaulted to 4x6. Resolved by setting it to "letter".

Re: Help! My new Pixma MX-920 is not printing

RaquelDukic — Tue, 24 Feb 2015 07:11:46 GMT

I am trying to print 4x6 on photo paper but it keeps saying load paper in upper tray Support code 1007. There is paper in there & when there is plain paper in there it will print, but when I put the photo paper in there it won't print & comes up with that error. What can I do - it's driving me crazy...

Re: Help! My new Pixma MX-920 is not printing

SallyJMiller — Sun, 31 May 2015 01:11:43 GMT

My Canon Pixma MX 920 printer will not print from lower tray the loaded 9x6 1/2 inch paper. It says there is no paper in the upper tray. When the upper tray is loaded it pull the photo paper not the lower tray paper.

Re: Help! My new Pixma MX-920 is not printing

Mommamel57 — Mon, 21 Sep 2015 23:46:41 GMT

I have the opposite problem. I am trying to print from the upper tray and it keeps printing it from the lower tray.

Re: Help! My new Pixma MX-920 is not printing

Michael — Wed, 23 Sep 2015 12:53:29 GMT

Hello.

Please check the settings before printing. The printer will feed from the lower cassette when A4 or Letter sizes have been specified. If a smaller size is chosen, the unit will feed from the upper cassette. Check to make sure that the correct paper size has been specified in your software before printing.

If you continue to have difficulties, find more help at Contact Us.

Re: Help! My new Pixma MX-920 is not printing

jbluchina — Mon, 04 Apr 2016 23:02:54 GMT

Trying to print as I always have from my ipad and iphone and get the support code 1007. Dont know where to change settings to regular size paper so it will print from lower tray. It has always gone to the lower tray without difficulty. Same problem as others. We use wifi

Re: Help! My new Pixma MX-920 is not printing

Patrick — Wed, 06 Apr 2016 13:15:49 GMT

Hi jbluchina,

Are you printing using the Canon PRINT Inkjet/SELPHY app or are you using AirPrint?

Re: Help! My new Pixma MX-920 is not printing

jbluchina — Wed, 06 Apr 2016 15:22:44 GMT

Have always used print central which I downloaded onto the iPad. I have now deleted print central and I'm trying to print without that and it did but a 4 x 6. Again not going to the lower cassette

Re: Help! My new Pixma MX-920 is not printing

jbluchina — Wed, 06 Apr 2016 15:23:27 GMT

There is no place to change the default paper size

Re: Help! My new Pixma MX-920 is not printing

jbluchina — Wed, 06 Apr 2016 19:48:04 GMT

I believe so. Whatever comes built into the iPad 2

Re: Help! My new Pixma MX-920 is not printing

Michael — Fri, 08 Apr 2016 15:19:08 GMT

Hello.

Options on mobile platforms are limited in terms of what settings can be adjusted for the printer. If your app does not have the ability to specify the paper size before printing, you will have to print the item from a compatible Windows or Mac OSX computer in order to use the desired paper tray.

If additional assistance is needed, find more help at Contact Us.

Re: Help! My new Pixma MX-920 is not printing

bobdarnell — Fri, 05 Aug 2016 02:51:19 GMT

if ur printing from smat phone then hard start it and that will take care of the issue, it happened to me and i tried ever dang thing in the world then it dawned on me that maybe restarting my smart phone might solve the issue and it did, the issue happens when u run out of paper in the lower tray

Re: Help! My new Pixma MX-920 is not printing

bobdarnell — Fri, 05 Aug 2016 02:52:14 GMT

reboot ur pad

Re: Help! My new Pixma MX-920 is not printing

Sarafarhat — Mon, 19 Sep 2016 18:54:31 GMT

I am having the same problem. Trying to print a PDF page and it the printer keeps giving me error 1007 and it says I should load upper tray. Not sure why it is automatically selecting the upper tray when the paper size is specified as US letter.

I am also using an iOS.

It's really frustrating to use this printer. I am considering returning it!

Re: Help! My new Pixma MX-920 is not printing

Patrick — Wed, 21 Sep 2016 13:01:54 GMT

Hi Sarafarhat,

Please try printing your PDF using the Canon PRINT Inkjet/SELPHY app available in the App Store. Once in that app, please make sure that the proper paper size and tray is selected.

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

https://www.usa.canon.com/internet/portal/us/home/contactus

Re: Help! My new Pixma MX-920 is not printing

Canonjoed — Wed, 06 Aug 2025 21:40:26 GMT

Im trying to print from the tray with photo paper

The message is upper tray is empty

So that means we cant print photo paper from the tray

Re: Help! My new Pixma MX-920 is not printing

Patrick — Thu, 07 Aug 2025 14:30:16 GMT

Hi Canonjoed,

Do you own the PIXMA MX922?

If so, does a Support Code appear on the display of your printer? What is the code?

What size paper are you attempting to print with?

What is the type of paper you are attempting to print with?

Are you printing from a computer? If you are, what version of Windows is installed?
If you are using a Mac, what version of the macOS is installed?

If you are printing from a mobile device, are you using an iPhone/iPad or Android device?

What program on your computer (or phone) are you using to print your images?

Are you using your printer wirelessly? or with a USB cable?

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