MFToolbox will not open

dond — Mon, 06 Jan 2014 19:45:16 GMT

I just purchased a MF8280Cw and the install of the drivers went fine. It's when I go to scan that there is an issue, MFtoolbox opens and then closes. I use windows troubleshoot and it tells me the software is incompatible with my computer. I am using a desktop with windows Vista service pack 1 64-bit. I have another laptop running the same thing and everything works perfectly on that machine. I have unistalled and reinstalled both from the disc and the website.

Re: MFToolbox will not open

Patrice — Wed, 08 Jan 2014 21:00:29 GMT

Hi dond.

I recommend uninstalling and reinstalling the MF Toolbox in "Selective Startup Mode".

First, place the computer in "Selective Startup by following the steps below:

1. Click on Start menu in the bottom left corner of the Windows screen.

2. Type 'Run' in the Search programs and files window, then select the Run program from the top of the window.

3. In the Run window type: Msconfig

4. Hit enter on the keyboard.

5. In the System Properties screen, choose 'Selective Start Up'.

6. Uncheck the box labeled 'Load Start Up Items'.

7. Click Apply.

8. Under the Services Tab, click on 'Hide all Microsoft Services' at the bottom of the window just above the OK button.

9. Click 'Disable All'.

10. Click Apply.

11. Click Close.

12. Restart the computer.

Next, uninstall the MF Toolbox by going to [Start] > [All Programs] > [Canon] > [Canon MF Toolbox 4.9] > [Uninstall]. Once you have the Toolbox uninstalled, restart the computer. After the computer has booted back up, install the Toolbox program again. Restart the computer again and then scan a document.

Once you have successfully scanned a document, place the computer back into "Normal Startup Mode by following the steps below:

1. Click on Start menu in the bottom left corner of the Windows screen.

2. Type 'Run' in the Search programs and files window, then select the Run program from the top of the window.

3. In the Run window type: Msconfig

4. Hit enter on the keyboard.

5. In the System Properties screen, choose 'Normal Start Up'. The Services tab automatically returns to the previous settings.

6. Click Apply.

7. Click Close.

8. Restart the computer.

I hope that this information is helpful to you. If you need further assistance, please contact us at 1-800-OK-CANON (1-800-652-2666). Have a good day.

Re: MFToolbox will not open

dond — Wed, 15 Jan 2014 22:05:14 GMT

The MF tool box still will not open and closes upon opening the program. Also still unable to scan.

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