topic Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all. in Desktop Inkjet Printers

Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

RobL — Sun, 05 Jan 2014 15:39:27 GMT

Cannon Pixma MG5320 stopped working. I sent two pages to pring, the first printed then the light when tou on the ON button. Tried a lamp and there is power to the plug-in. But, no light when you press the ON button. Is there a breaker or something we can press to get it back to life. It is only 6 months old and was fairly expensive. I hate to think that it is dead for good.

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

Ramona — Sun, 19 Jan 2014 16:01:13 GMT

Hi RobL,

Please follow these steps to try and get the printer to power on:

1. Unplug the power cord from the back of the printer and from the wall outlet/surge protector and leave them out for at least 10 minutes, then plug it back in. Sometimes one port on a surge protector will work, while another will not, so we recommend plugging the printer directly into a wall outlet.

2. If the printer reset didn't work, please try to plug the printer into another power outlet in a different area of the room, or another room if possible and try to turn the unit on.

3. If you have another power cord you can use with the printer, please try to use that power cord to see if this will resolve the issue.

If the printer still does not turn on after these steps, it will require servicing. Since the printer was purchased within the past 6 months, it is still within the warranty period. Please Contact Us for your servicing options.

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

jkolby — Sat, 19 Jul 2014 18:51:29 GMT

and what if it is not under warranty?

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

Jason — Sat, 19 Jul 2014 18:58:35 GMT

Hi jkolby,

Click on the following "Contact Us" link to reach out to our technical support team, who can provide all the options you have: Contact Us.

Thanks!

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

mcmarturano — Thu, 04 Dec 2014 16:51:08 GMT

I just encountered the same problem. Printer is totally dead. I plugged it directly into the wall and no change. Sounds like a blown board maybe? Looks like the warranty is only one year... too bad this is a relatively expensive printer to have shipped with faulty boards...

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

smoralesdesigns — Sat, 07 Feb 2015 12:49:15 GMT

Same problem here. Turned on printer, went to pc to print a single page document, as soon as I hit print and the little dialog box that popped up to show me the current status and ink came up, the printer turned off and the pc told me the printer was offline. I went to turn it on but to no avail. Tried switching outlets, removing cord for 10 minutes, switching usb cable switch power cable. It just gave up on me, and I have barely printed from this thing. I also have TONS of ink lying around that I purchased in anticipation of this thing running at least another year or two as I have taken very good care of it.

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

melissansteve — Mon, 23 Mar 2015 15:28:15 GMT

Same problem here as well . zero power. lots of ink sitting here, guess I'm out of luck-not buying another canon just to use the ink. Can't trust it!

Cannon Pixma MG5320 died, won't come on at all.

Tjlisa — Fri, 01 May 2015 00:52:19 GMT

I am also running into this. I have many Canon printers and was just ready to add two more, but now this bothers me. It will not turn on. It MUST be something within the MG95320. I hope the Quality Engineers spend some time determining the root cause! Not good.

Re: Cannon Pixma MG5320 died, won't come on at all.

smoralesdesigns — Fri, 01 May 2015 01:03:38 GMT

Canon obviously doesn't care about it's customers, I still haven't had anyone reach out to me.

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

AZ_Ado — Fri, 10 Jul 2015 00:07:39 GMT

Mine is probably about a year and a half and the same problem. I have about $100 woth of Canon ink for this printer in my supply cabinent.

Canon Rep: It looks like obviously an issue with this particular model. I have had other Canon printers and have generally been pleased with them. Have you guys figured out what is wrong and been able to fix the original problem? I don't want to have it "serviced" only to have this happen again in 6 months

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

smoralesdesigns — Fri, 10 Jul 2015 02:49:14 GMT

STILL NO WORD FROM CANON

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

leticiagarza77 — Fri, 10 Jul 2015 20:56:20 GMT

I called Cannon and they told me I needed to get it serviced. I live in a small town with no one within 4 hours to service it. The printer is only a month over the year long warranty and they will not replace it at Wal Mart. I have never had issues with cannon regarding my Mark iii, My lenses I purchase, nothing... but for some reason they will not replace this printer or at least send me a shipping label to ship it to someone to get fixed. Ive tried everything. Invested in new cords, diff wall outlets and nothing. The printer will not come on!

Very dissapointed in cannon

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

Jenine — Fri, 10 Jul 2015 22:37:25 GMT

Hello Leticiagarza77!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, we would like for you to send us an email to canonfriends@cits.canon.com. When sending the email please provide your contact information, serial number, and an estimated date of purchase.

Thanks and we look forward to your email!

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

tommcana — Mon, 27 Jul 2015 07:18:33 GMT

if Cannon Pixma MG5320 not working contact canon shop.

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

flynnston1 — Tue, 28 Jul 2015 23:22:56 GMT

I have the same problem... One day it's working, the next it won't turn on... My printer is just over two years old and barely used..... I bet it's cheaper to just get a new one than get this fixed..????

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

Cezar1981 — Thu, 20 Aug 2015 00:11:56 GMT

I have the same problem now and I just bought this printer 7 months ago! Isn't that ridiculous?!! I called Canon customer support and they are even worse than the printer itself, they offered me no solution whatsoever. I will never buy Canon printers from now on.

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

smoralesdesigns — Thu, 20 Aug 2015 01:22:23 GMT

I'll be taking my business to Brother brand printers from this point forward.

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

cjsebes — Sun, 30 Aug 2015 00:59:40 GMT

My MG5320 is only about a year and a half old. I haven't even printed enough to go through two sets of ink carts. But today I went to turn it on and... nothing. Tried all of the snake oil remedies that were suggested here to no avail.

I've been buying Canon cameras for years. I buy my first Canon printer, and this happens? Sorry. Only have one chance to make a first impression. My next printer will likely not be a Canon.

Re: Our 6 month old Cannon Pixma MG5320 died, won't come on at all.

JasonP1 — Fri, 04 Sep 2015 08:09:28 GMT

I've had similar problems with my Pixma model - but I bought it online so I could send it back and have received my money back. I was satisfied with the Pixma printer, so I will try another model now - maybe I get lucky this time.

And we got to watch it die.

mkoche — Sat, 05 Dec 2015 03:34:04 GMT

Our MG5320 has apparently gone to Valhalla, no lights, no action, nothing. It all started with a B200 error that kept the printer from printing anything. Three hours of troubleshooting, calling Canon tech support (with no operator answering within the stated hours of their opening), and working on a number of possible solutions and finally, the printer just turned itself off and that's all they wrote. It is only two years old (so out of warranty) and we have been supporting Canon through the purchase of ink cartridges.

Reading through these messages and the lack of response from Canon, makes me wonder, if this is not the case for a class action suit. How can a company despise its clients so much to sell them a clearly faulty product? And then not even own up to it? I think our family's relationship with Canon has just officially ended.