topic Re: Brand new MX922 won't print black ink in Desktop Inkjet Printers

Brand new MX922 won't print black ink

1dcsailor — Tue, 31 Dec 2013 02:35:54 GMT

I just recieved a new Pixma MX922 in the mail today from Amazon. I've got it up and running and I'm able to print color pictures and text but for whatever reason I can't print Anything black. Anybody have a solution? Thanks in advance.

Re: Brand new MX922 won't print black ink

1dcsailor — Wed, 01 Jan 2014 00:56:37 GMT

I figured it out guys. It was clogged print head. I used the excact method used in the video below to manually clean the print head and it worked.

I'm not sure how a brand new printer can get a clogged print head that fast but I'm glad I got things working. Hope this helps someone.

Re: Brand new MX922 won't print black ink

jbgrun — Tue, 13 Jun 2017 02:46:53 GMT

I have had a similar probem printing PG black with my year-old MX922 for several weeks now. (Never had a pron;em before.). I have performed many many nozzle cleanings but get only a very slight improvement. I have been trying to figure out how to remove the printhead from several YouTube demos, but it asppears the printhead on my MX922 is not removable. Is that possible?

JudyGee

Re: Brand new MX922 won't print black ink

jbgrun — Tue, 13 Jun 2017 03:30:13 GMT

OOPs! I found a different video, which was dedicated to the mx922. I have removed, cleaned & replaced the printhead. Now to see if the printing has improved.....

Re: Brand new MX922 won't print black ink

jbgrun — Tue, 13 Jun 2017 03:40:23 GMT

NOPE!!! Just as bad as before. Performed another deep cleaning, but no improvement. If anything, worse than before. All the dye inks are fine. How come so many folks are having the same exact problem???? What do I do now?

Re: Brand new MX922 won't print black ink

Ramona — Tue, 13 Jun 2017 15:00:15 GMT

Hi jbgrun,

Since the cleanings and deep cleanings have not resolved the issue, you can try performing a print head alignment on the unit by following the steps shown HERE to see if this will help. Should the issue continue, the printer may require servicing; we ask that you please contact a Canon technical support representative HERE for further assistance. A represenattive will be happy to assist you free of charge.

Re: Brand new MX922 won't print black ink

jbgrun — Tue, 13 Jun 2017 14:38:25 GMT

Did you recommend the steps to perfrom alignment? I don't see anything.

Re: Brand new MX922 won't print black ink

Danny — Tue, 13 Jun 2017 15:01:34 GMT

Hi, jbgrun!

Ramona included links in her reply and we've changed them to all caps so they're easier to see. You can also click HERE for the print head alignment.

Hope this helps!

Re: Brand new MX922 won't print black ink

jbgrun — Tue, 13 Jun 2017 15:41:13 GMT

Since my problem is with the PGBlack, no way I can see numbers/letters on the printout. Also, when I tried to resume the process, I get the letters starting with I, instead of retuning to A, B etc. This process assumes one can see SOMETHING--I see NOTHING where the PGBlack should be.

Re: Brand new MX922 won't print black ink

James_C — Tue, 13 Jun 2017 18:47:03 GMT

Hi jbgrun,

First, please make sure that the installed ink tanks are correct and full of ink. The correct order is:

CLI-251M magenta
CLI-251BK black
CLI-251Y yellow
PGI-250BK black
CLI-251C cyan

Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:

1. Make sure that the machine is turned on.

2. Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.

3. Open the Paper Output Tray and then open the Output Tray Extension.

4. To print the nozzle check pattern:

4-1. Press the MENU button.

4-2. Press the Setup button.

4-3. Select Maintenance, then press the OK button. The Maintenance screen is displayed.

4-4. Select Print nozzle check pattern and then press the OK button. The pattern print confirmation screen is displayed.

4-5. Select Yes and then press the OK button.

The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately. Please compare your printout to the example that has been attached to this message.

If they differ, perform a few cleanings. Please perform the following steps to perform a Cleaning:

1. Press the MENU button.

2. Press the Setup button.

3. Select Maintenance then press the OK button.

4. Select Cleaning and press OK.

5. Press OK to select Yes.

The cleaning will be performed. After 2 or 3 cleanings, print another test page.

Does the test page print correctly?

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI