topic Re: PIXMA MG3520 in Desktop Inkjet Printers

PIXMA MG3520

grammymoo — Wed, 25 Dec 2013 21:26:37 GMT

just bought a PIXMA MG3520. printer finally works fine but scanner is not being recognized. any help will be greatly appreciated..

Re: PIXMA MG3520

kjeliaz — Mon, 06 Jan 2014 03:46:19 GMT

I am having same issue. Scanner not working over WiFi.

Re: PIXMA MG3520

Crista — Mon, 06 Jan 2014 16:17:13 GMT

Hi kjeliaz!

To have a better understanding of your issue, please let everyone know what operating system (Windows XP/Vista/7/8 or OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks!

Re: PIXMA MG3520

grammymoo — Mon, 06 Jan 2014 16:25:01 GMT

using windows 7.. thanks for any help.

Re: PIXMA MG3520

kjeliaz — Tue, 07 Jan 2014 05:49:13 GMT

I am using Vista 64.

I was able to install the scanner as a WIA device.

\Network\MG3500 series _XXXX

Right click and install.

Re: PIXMA MG3520

kjeliaz — Sat, 11 Jan 2014 17:49:01 GMT

On second thought. This is not working properly.

There are two options "Custom Settings" and "Color picture". Custom settings does nothing. Horrible!

Re: PIXMA MG3520

kjeliaz — Tue, 14 Jan 2014 03:49:56 GMT

After spending an hour with the support person (a very nice one), found a soluition - "return to Staples".

Re: PIXMA MG3520

davidalab — Sat, 05 Jul 2014 18:23:07 GMT

was working fine just stopped what do I do?

Re: PIXMA MG3520

Jason — Sat, 05 Jul 2014 18:47:59 GMT

Hi,davidalab.

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!