topic Re: I have a pixma MX882 printer and all of a sudden it stopped printing black text, can you help? in Desktop Inkjet Printers

I have a pixma MX882 printer and all of a sudden it stopped printing black text, can you help?

richardjancsi — Tue, 24 Dec 2013 19:35:35 GMT

Re: I have a pixma MX882 printer and all of a sudden it stopped printing black text, can you help?

Stephen — Tue, 24 Dec 2013 20:22:45 GMT

Hi richardjancsi!

So that the Community can help you better, we will need to know any error messages you're seeing, and the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

Thanks and have a great day!

Re: I have a pixma MX882 printer and all of a sudden it stopped printing black text, can you help?

richardjancsi — Wed, 25 Dec 2013 14:02:03 GMT

Hello, I am using windows 7 and wi-fi, is that enough information?

Re: I have a pixma MX882 printer and all of a sudden it stopped printing black text, can you help?

Julius — Mon, 30 Dec 2013 20:34:29 GMT

Hi richardjancsi!

The best way to find out what is occurring is to perform a Nozzle Check. Please perform the following to print a Nozzle Check pattern:

1. Make sure that the machine is turned on, then load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder.

2. Open the Paper Output Tray and then open the Output Tray Extension.

3. To print the nozzle check pattern:

a. Press the Setup button.

b. Select Maintenance, then press the OK button. The Maintenance screen is displayed.

c. Select Print nozzle check pattern and then press the OK button. The pattern print confirmation screen is displayed.

d. Select Yes and then press the OK button.

The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately.

Examine the nozzle check pattern on the LCD of your PIXMA MX882 and you can also compare it to the following example:

Check the pattern to see if any lines are missing. Missing lines or no ink appearing on the paper indicates a printhead cleaning may be required. If your printout does not match the example, please perform a printhead cleaning by selecting B and then choosing Yes. If these options are not available, please perform the following steps to perform a Cleaning:

1. Press the MENU button.

2. Select Maintenance then press the OK button.

3. Select Deep Cleaning and press OK.

4. Press OK to select Yes.

The deep cleaning will be performed. After 2 or 3 deep cleanings, print another test page. Does the test page print correctly? If not, then service may be required. Please CLICK HERE for additional support on this matter.

Thanks!

Re: I have a pixma MX882 printer and all of a sudden it stopped printing black text, can you help?

richardjancsi — Tue, 31 Dec 2013 12:40:30 GMT

I performed the nozzle check and the deep cleaning and still no help, the top portion of the print test is blank.

Re: I have a pixma MX882 printer and all of a sudden it stopped printing black text, can you help?

1dcsailor — Wed, 01 Jan 2014 00:53:23 GMT

I had the exact same problem with my MX 922 that I recieved only a day ago. I was up all night trying to figure it out and I found that it was a clogged printhead. I manually cleaned the print head and then the printer was good to go. Here is a link to a video that shows you how to manually clean the print head:

This is the exact method I used to clean the printhead and it worked.

Re: I have a pixma MX882 printer and all of a sudden it stopped printing black text, can you help?

richardjancsi — Thu, 02 Jan 2014 20:53:14 GMT

I watched the video, followed the same procedure . Still no help still no black text.

Re: I have a pixma MX882 printer and all of a sudden it stopped printing black text, can you help?

1dcsailor — Fri, 03 Jan 2014 07:53:06 GMT

How long did you rinse the print head? I rinsed mine for almost 10 minutes. You'd be surprised at how much ink is in those things. After 3 minutes I thought it was all clear but then I flipped it over and more ink came out. Give it a good 10 minute rinse with warm water flipping it every minute to 2 minutes. If that doesn't work you may need to replace the printhead.

Re: I have a pixma MX882 printer and all of a sudden it stopped printing black text, can you help?

richardjancsi — Fri, 03 Jan 2014 13:56:37 GMT

Thanks Sailor, it worked, I was set to purchase a new printer and as fast as it stopped printing it started back again.

rich

Re: I have a pixma MX882 printer and all of a sudden it stopped printing black text, can you help?

MDennison — Sat, 18 Jul 2015 14:40:29 GMT

I have an MX882 and it has stopped printing black. Chronologically, I was gettting the B200 error about a printer error. Then I followed the instructions either on this post or another location to get rid of that. Then I started getting the U052 error about the type of print head incorrect. I changed out the empty ink tanks, turned it off, turned it on, ran the print head under water a couple of times, soaked it for about 30 minutes and after each attempt, I was still getting the U052 error. It seemed online help then suggested buying a new print head. I purchased one from inkjetprinthead.com (got a good price) and it came yesterday. I installed it and didn't get the U052 error. But now it won't print black at all. When I do the nozzle check the #2 pattern from an earlier post is perfect (the one with the colors), but absolutely nothing for the #1 pattern (the checkerboard). Nothing. I changed the PGBK225 ink cartridge even when it was showing half full. I've gone through the printer maintenance and cleaned it and deeped cleaned it twice. Still no black. I like the printer; it's been a good product and I'd rather not have to buy a new printer. Any suggestions? Michael

Re: I have a pixma MX882 printer and all of a sudden it stopped printing black text, can you help?

Michael — Mon, 20 Jul 2015 15:02:30 GMT

Hello MDennison.

Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: I have a pixma MX882 printer and all of a sudden it stopped printing black text, can you help?

MDennison — Tue, 21 Jul 2015 02:37:22 GMT

Thanks for the reply. I actually sent an e-mail to mfp@cits.canon.com the same day I posted this, unsure if I would receive a response here. I sent the same information as I originally posted. Here's the pertinent part of the reply I received:

Thank you for contacting Canon product support regarding the PIXMA MX882 not printing black. I can provide information on that.

Based on the troubleshooting you have already done there is likely another hardware issue beyond the print head causing it not to print black. Since the printer is outside the one year warranty, I can only recommend the Canon Loyalty Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

So it doesn't sound like there is much hope for my printer. I contacted the CLP and their deals weren't all that great. The only other step I've been told to try is to clean the parking station. I'll try that then I think I'll have to call it quits and try to get a refund on the new print head. I found I can purchase an MX922 at Amazon for just under $100, so I may have to bite the bullet and do that.

Re: I have a pixma MX882 printer and all of a sudden it stopped printing black text, can you help?

Nice-Geek — Thu, 11 Feb 2016 02:22:41 GMT

My Pixma MX892 has printed over 4500 pages and the Grayscale/Black-and-white output stopped working suddenly also.

The Canon diagnostics were helpful, but my PGBK section was completely blank, so I did not realize it was supposed to be there until later
The bulit-in print head cleaning was not sufficient
The manual (with water and all) print head worked, and I got a large amount of black and blue ink output

Thinking back

It does not surprise me that the black ink was clogged
That is the color I use for most of my printing

Thanks to the guy who created the video of the manual print head removal and cleaning procedure

Re: I have a pixma MX882 printer and all of a sudden it stopped printing black text, can you help?

dshelby — Sat, 23 Feb 2019 18:55:14 GMT

I know this thread is super old, but I have an old MX882 and it started ptinting with big horizontal gaps in the ink, see image below. I tried Sailors video of running the print head under warm water and it solved the problem about 90%. Thank you Sailor!

Re: I have a pixma MX882 printer and all of a sudden it stopped printing black text, can you help?

jaycook — Tue, 14 May 2019 09:33:10 GMT

I separated the white plate from the black housing. I left the flat rubber gasket on the white plastic plate. Be very careful with the ribbon cable. I rinsed and rinsed and rinsed......... you get it. Rinse every hole, both sides of the plate and the housing. Then I took Canned Air and blew every hole out individually. Like put the end of the Canned Air straw right over each hole and make sure they are clean and dry before reassembling. This completely worked for me. Jay.