topic Re: Canon MG2120 Error Code: 5,156,61 in Desktop Inkjet Printers

Canon MG2120 Error Code: 5,156,61

Travis — Sat, 05 Oct 2013 13:44:03 GMT

I have a Canon MG2120.

I have tried to install the software and driver CD many times with everything installing correctly except for the scanner driver.

I keep getting a error message saying "Code:5,156,61 Cannot scan for these reasons: -Scanner is turned off.-USB cable is disconnected"

So I uninstalled all drivers and software, went to the Canon driver and software download page and downloaded all teh updagted drivers and software and rebooted my laptop.

After rebooting, I opened the MP Navigator and tried to scan a photo and got the same error message as before Code:5,156,61 Cannot scan for these reasons: -Scanner is turned off.-USB cable is disconnected"

Any solutions to this ?

Re: Canon MG2120 Error Code: 5,156,61

Stephen — Sat, 05 Oct 2013 14:13:38 GMT

Hi Travis!

Welcome to the Canon Forum and thanks for your inquiry! So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks and have a great day!

Re: Canon MG2120 Error Code: 5,156,61

Travis — Sun, 06 Oct 2013 00:59:39 GMT

Hello

Thank you for the reply.

I am using a Dell M5030 Inspiron Laptop, AMD Athlon(tm) II P360 Dual-Core Processor 2.30 GHz,

4.00 GB of RAM

Windows 7 Home Premium 64.bit OS.

I have the Canon MG2120 connected directly via USB to the laptop, not through a USB hub.

Re: Canon MG2120 Error Code: 5,156,61

Ramona — Thu, 10 Oct 2013 00:15:43 GMT

Hi Travis,

If you have any antivirus or firewall programs on your computer, please temporarily disable them and then try to launch MP Navigator again. If you still have difficulty, we can remove a file/icon on your computer named "My Websites on MSN" to see if this will resolve the issue. To do this, please follow these steps:

1. Click 'Start' and then 'Computer'.

2. On the left-hand pane, click the down arrow beside Local Disk C:

3. Click the down arrow beside Users to open the folder.

4. Click the down arrow beside your username (for example Joe).

5. Click the down arrow beside the AppData (Application Data) folder.

6. Click the down arrow beside Roaming.

7. Click the down arrow beside Microsoft.

8. Click the down arrow beside the Windows folder.

9. Click the down arrow beside Network Shortcuts folder.

10. Locate an icon named My Web Sites on MSN.

11. Right-click on My Web Sites on MSN and select 'Delete'.

After performing this process, attempt to scan. If you still receive the same error after removing the file, or if the file does not exist, we can try to temporarily remove files from a folder called TWAIN 32 that may be causing a conflict with the MP Navigator program.

1. Go to Computer / My Computer and locate the C: drive, then double-click on it to open.

2. Locate the WINDOWS folder, then double-click to open it.

3. Locate the TWAIN_32 folder, then double-click to open it.

4. Inside of the TWAIN_32 folder, you will see a folder for your PIXMA MG2120 printer as well as a WIATWAIN.DS file. If there are other files in that folder, you will want to move them to another location, preferably your Desktop by doing the following:

    4-1. Click on each of the other items in the folder other than the the WIATWAIN.DS file and PIXMA MG2120 folder to select them. You will want to hold the the CTRL key on your keyboard while selecting each of the items until all of the items except for the two referenced above are selected. Please be sure to leave the WIATWAIN.DS file and PIXMA MG2120 folder inside of the TWAIN_32 folder.

    4-2. With all of the items you want to move selected, please go to the EDIT menu and select the CUT option.

    4-3. Go to your Desktop (main window that comes up when you start Windows with all of the icons on it) and right-click your mouse in any blank area, then choose the PASTE option. The items you selected from the TWAIN_32 folder should appear on the Desktop.

5. Try to launch and scan using MP Navigator again.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Canon MG2120 Error Code: 5,156,61

chrissmirl — Wed, 16 Apr 2014 01:06:39 GMT

I had the same error. My computer is a Toshiba running Windows 7. Spent 2 hours with tech support and reloaded the drivers and MP Navigator EX 5.0. Now the MP Navigator won't even open. It returns an error screen with "Cannot start the MP Navigator EX. Check the following points. etc etc." All the points are taken care of (e.g. correct version, usb connected etc.).

I took my original disk and reinstalled the software again with the same results.

While online with tech support and reinstalling the software the twain_32 folder was emptied except for the wiatwain.ds file. After reloading from the disk that is still the only file there.

What can I do??

It looks like I'm not getting a good install to fix the issue.

Everything had been working until a few days ago.

Thanks,

Chris

Re: Canon MG2120 Error Code: 5,156,61

Ramona — Thu, 01 May 2014 11:45:26 GMT

Hi chrissmirl,

So we can better assist you, please reply with the following information:

1. You mentioned that you have reinstalled the drivers and software from the installation CD; did you also happen to reinstall the printer using the latest drivers from the Canon USA website?

2. If you temporarily disable any antivirus or firewall software that is on your computer and then attempt to open MP Navigator, does it open successfully?

3. If you right-click over the MP Navigator icon and select the Run as Administrator option, are you able to launch the program?

We look forward to hearing from you!

If this is a time-sensitive matter, additional support options are available at Contact Us.

Re: Canon MG2120 Error Code: 5,156,61

chrissmirl — Fri, 02 May 2014 19:22:24 GMT

I tried all those things.

Installed the drivers already with tech support.
Disabled antivirus. Haven't had to try that for any application in about 15 years!
Ran it as administrator.

I'm a senior level QA Analyst. For this software to all of the sudden quit working is really bad. The printer is hard wired to my laptop. I've been to several blogs trying to fix it and discovered how fragile this is. It should be very easy to get up and running. Worst case a reinstall from the original disk should get it up.

No wonder this gets such bad ratings on CNET.

Fortunately the printer functionality still works.

Re: Canon MG2120 Error Code: 5,156,61

tmorrow05 — Wed, 11 Jun 2014 21:45:21 GMT

I have the same issue, only my operating system is windows 7. Please help, everything was working fine a couple of days ago.

thank you,

Frustrated in North Cali!

Re: Canon MG2120 Error Code: 5,156,61

max099 — Tue, 24 Jun 2014 13:55:43 GMT

I just received my new Canon MX922 and am having the same issue. Did you ever solver ypur scanner problems?

I was told to shut off virus protection and reload drivers also but it did not solve my problem. Canon tech support is the worst!

Jim A.

Re: Canon MG2120 Error Code: 5,156,61

chrissmirl — Tue, 24 Jun 2014 22:57:55 GMT

I gave up. It's just an expensive printer now.

Re: Canon MG2120 Error Code: 5,156,61

lolas350 — Sat, 04 Oct 2014 16:26:07 GMT

Hi-

I was having the same problem when I was trying to scan, and I just was able to successfully scan again. What I did was completely close out of the application, go to the task manager and made sure the application wasn't running, then went to processes under the task manager, and there were several Canon processes still running so I ended those. I reopened the Canon application and tried scanning and it worked fine.

Re: Canon MG2120 Error Code: 5,156,61

tmorrow05 — Mon, 06 Oct 2014 02:45:00 GMT

I found that many people were having issues. There is a registry problem with my computer, some sort of virus. Sorry to say that my computer is in the shop! The good news is that it is fixable. That is why IT is so invaluable! 😉

Re: Canon MG2120 Error Code: 5,156,61

topaz18046 — Thu, 25 Feb 2016 20:02:15 GMT

I had this problem too. I tried downloading the latest drivers from the Canon website etc. I tried 4 different driver updaters. I finally threw the printer in the rubbish bin and bought an identical one as it was the cheapest. (You get what you pay for!). I hooked it up and installed using the disk...still getting the error message 5,156,61. I finally solved the matter by restoring a registry backup I made on New Years Day with ScanMyReg. Scanning perfectly again. P.S, I salvaged the ink cartidges and plug from the first one. For $30 I cannot whinge too much I guess!

Re: Canon MG2120 Error Code: 5,156,61

solacus — Sat, 25 Apr 2015 02:21:24 GMT

Hi, Ramona

I followed steps wrote for you and trouble persists...I have Windows 8.1 64 bits

Thanks

Re: Canon MG2120 Error Code: 5,156,61

wookel — Mon, 29 Jun 2015 02:42:44 GMT

Hi there,

Running Windows 7, downloaded the latest drivers from this site. Application opens, printer works fine but cannot scan - get the same error message as the others.

Running from a usb connection, not through a hub.

I have disable the firewall, I have looked in the Twain 32 folder and there are no other items in there, the 'My websites on MSN' icon does not exist on my computer.

What else can I try as this is extemley frustrating and taking up alot of time just to get a basic scanner to scan a document!

Looking forward to hearing from you, although not hopeful as it looks like this problem has not been solved for others which is very disappointing.

Kelly

Possible solution to Error Code: 5,156,61

gbonilla — Wed, 15 Jul 2015 04:26:54 GMT

I also suffered from the error message code:5,156,61 and couldn't figure out how to fix it. My scanner would tell me to start the scan from my computer and my computer said the device was turned off (even though it wasn't and I turned it off and on). With the MP Navigator screen open, I clicked on "Stack of Documents (ADF)" and yet another window opened. In the top right corrner I went to the "preferences" button and the selected the "General" tab at the top left. The first field is Product Name and I saw that it showed my device, the MX880 series. But when I clicked on the drop-down list, I found another option: MX880 series Network. Choosing that worked and I was able to start scanning immediately. I'm not sure how to remove the other option, but at least I know how to manually fix the issue temporarily.

Re: Possible solution to Error Code: 5,156,61

Clubikle — Fri, 17 Jul 2015 01:19:27 GMT

Thanks

That did the trick!.

Why are there so many drivers on the canon website?

I tried installing them all except something about a 'garden' (most confusing).

None of them worked.

Les

in Manila

Re: Canon MG2120 Error Code: 5,156,61

Katnapper — Mon, 12 Oct 2015 02:15:36 GMT

Same problem here. After much frustration and repeatedly following all recommended "solutions," uninstalling, reinstalling printer and all drivers, etc. I finally resolved by going to Control Panel and in Devices and Printers changed the default printer to the "first" instance of apparently two of the same printer installations. What a headache. Thank you, gbonilla for your post that led me to this resolution.

Re: Possible solution to Error Code: 5,156,61

gtgenter — Wed, 02 Dec 2015 01:29:32 GMT

Thanks! After hours reinstalling drivers and doing everything else except toss the printer, I found your post and all works now! The "techs" at Canon should be so smart (all there responses were remove this, install that, take two aspirin and call us in the morning). This should be a "Select Source" option on the main screen and no a drop-down menu on a sub-screen.

Re: Canon MG2120 Error Code: 5,156,61

dehanson63 — Thu, 25 Feb 2016 20:02:40 GMT

I bought it in the United States. I have never left the United States. So how can this be a purchase from outside the US.