topic Re: MX922 scanner problem message: set the pc to start scanning in Desktop Inkjet Printers

MX922 scanner problem message: set the pc to start scanning

Denise — Fri, 04 Oct 2013 21:00:23 GMT

I am trying to scan using my MX922 printer. I am getting a message: "set the pc to start scanning." Can't find what this means.

Re: MX922 scanner problem message: set the pc to start scanning

Danny — Fri, 04 Oct 2013 21:21:14 GMT

Hi, Denise!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer, along with what application(s) you're using to do this scan. That, and any other details you'd like to give will help the Community better understand your issue!

Thanks and have a great day!

Re: MX922 scanner problem message: set the pc to start scanning

virginiaconesa — Sun, 20 Oct 2013 15:26:07 GMT

I am having the same problem. Not sure where to set up the local pc in order to scan. I am on a iMac runnig with 10.6.8

Thank you!

Re: MX922 scanner problem message: set the pc to start scanning

MarkII — Wed, 23 Oct 2013 18:46:02 GMT

Hi virginiaconesa,

When scanning from your Mac using the operating panel on the MX922, there are a few settings that need to be configured before the scan will work.

I recommend viewing the following article from our Knowledge Base: How to Scan using the MX922 Operation Panel - Mac.

This article details all the necessary settings for scanning from the operation panel.

If you have any other questions, please feel free to Contact Us

Re: MX922 scanner problem message: set the pc to start scanning

jildorman — Mon, 13 Jan 2014 23:16:57 GMT

I am having this problem too! Running Windows 8.

Re: MX922 scanner problem message: set the pc to start scanning

Ebony — Wed, 22 Jan 2014 20:52:57 GMT

Hello jildorman,

Try the following steps listed HERE to scan from the operational panel with Windows 8 Operating System and let us know what happens.

Re: MX922 scanner problem message: set the pc to start scanning

statcat — Tue, 04 Mar 2014 11:08:27 GMT

I have been using this scanner and printer for quite some time. It is currently communicating wirelessly. When I first tried scanning, the Cannon device was not communicating with my computer, but this was corrected for printing printer after I restarted both the printer and the computer. Howevver, for scanning, it keeps telling me to "set the pc to start scanning." I have the Windows 7 operating system. I loaded the latest driver, but this has not corrected the issue.

Re: MX922 scanner problem message: set the pc to start scanning

Boice — Thu, 27 Mar 2014 16:42:05 GMT

The kb artical helps if you mac has a CD-rom drive, this is not the case with most mac's now-a-days is there a downloaded version I can use?

I found the drivers/software download at http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/office_all_in_one_inkjet_printers/pixma_mx922#DriversAndSoftware seeing now it that helps

Re: MX922 scanner problem message: set the pc to start scanning

ellenfinkl — Sat, 07 Jun 2014 19:39:01 GMT

That article just says how to scan. I'm doing that stuff. But when I press the Black button I get the error "Set the PC to start scanning" I'm using Windows 8.1. I just installed the printer driver.

Re: MX922 scanner problem message: set the pc to start scanning

thehlb — Tue, 17 Jun 2014 23:44:24 GMT

I figured this out after a lot of trial and error. After pressing scan, there should be a menu That says save/forward on the left and Scan settings on the right on the screen. Click on Save/Forward. Then click ok on PC. Next it should give you the option for your your wireless pc connection. On mine it lists Local (USB) and then the three accounts which are currently logged in on my computer for instance Mom OURFAMILYCOMPUTER-PC, Dad OURFAMILYCOMPUTER-PC, and Kids OURFAMILYCOMPUTER-PC. If only Local (USB) appears try either turning the printer off and back on again, or possibly doing the same with your router or modem...anything that will get the printer looking for that wireless connection again. Why the folks at canon can't tell you where that screen is is beyond me.

Re: MX922 scanner problem message: set the pc to start scanning

Tweetie — Thu, 04 Dec 2014 20:07:41 GMT

Thehib's comment was very helpful, and reminded me of something even more basic that I'd forgotten to do -- plug the scanner into my laptop! Hmmmm, with a red face, I submit it, in case anyone else was in such a hurry they also forgot! 😞

Re: MX922 scanner problem message: set the pc to start scanning

varice — Tue, 06 Jan 2015 22:10:40 GMT

I ran into this... Suddenly the scan function from the Canon didn't work, I just got "Set the pc to start scanning." WT??? Why work all this time and suddenly not? Under scan>save/forward>select pc, only "local (usb)" appeared. No pc. Yet the wireless connectivity was there (I checked, under WLAN set up). Plus, I could print wirelessly, and could scan wirelessly if I initiated the scan from the computer via Canon utilities. So it suddenly no longer could find the pc to scan from the unit, even though clearly the wireless connection was there. Turned it on and off several times as suggested by another post. Finally I went to Canon Utilities,> IJ Network Scanner Selector EX > Scan from Operation Panel Settings (button was already selected) > MX920 series already had box checked, so just said ok. i.e. I didn't change a thing, but somehow that got it to work again, and I can now go back to scanning via the unit itself, specifically Scan button > Start on the MX922, instead of having to initiate the scan from the computer. Hope this makes sense!

Re: MX922 scanner problem message: cannot properly communicate with the scanner.

abreh622 — Mon, 09 Mar 2015 15:17:15 GMT

I have Windows 8 and I am attemping to scan a doccument to my pc via USB printer cable. However, I am recieving the following error: " Cannot properly communicate wiht the scanner. Make sure the scanner is turned on, connected, set to scan, and no error codes occured in the scanner. "

The printer is on, set to scan, and everything appears to be connected properly. What else can I do?

Re: MX922 scanner problem message: cannot properly communicate with the scanner.

Ramona — Thu, 12 Mar 2015 11:14:00 GMT

Hi abreh622,

You can try temporarily disabling any antivirus, firewall or spyware programs that you may have on your computer and then try scanning again. If you still experience difficulty, please call or email us using one of the methods on the Contact Us page for further assistance.

Re: MX922 scanner problem message: set the pc to start scanning

ksm — Mon, 08 Jun 2015 19:56:57 GMT

Yes, thank you for the suggestion to turn the printer off and then back on again. That was the right fix. You are also right that instructions to "go read the manual," when the manual does not address this issue, are pretty useless!

Re: MX922 scanner problem message: set the pc to start scanning

Skeleton567 — Fri, 12 Jun 2015 19:13:03 GMT

on the printer panel, part of the scan setup is to select the PC to which the file is to be sent. This may be your problem. I'm over 1000 miles from my printer, so chan't check any further now. Not sure if all available systems show up or if you need to name each one to be used.

Re: MX922 scanner problem message: set the pc to start scanning

thehlb — Sat, 25 Jul 2015 04:54:23 GMT

I suddenly had this problem again as well, after a recent re-install, and turning it off and resetting didn't to the trick anymore. Varice's solution worked perfectly!! Thanks so much!

Re: MX922 scanner problem message: set the pc to start scanning

varice — Thu, 30 Jul 2015 15:17:09 GMT

Glad it worked for you. Also -- I have to do this periodically, I think it's related to power outages. i.e. if the power goes out, even momentarily, you get the scolding little message from the printer that you didn't turn it off properly before disconnecting power (duh). So then, even though it shows my computer on the top part of the printer's window, it shows only "Local USB" as an option for scanning something to. I have to repeat the utilities process.

To clarify earlier directios, the application you're looking for is CNMNSST, so it's:

Canon Utilities,> IJ Network Scanner Selector EX > CNMNSST>Scan from Operation Panel Settings (button was already selected) > MX920 series already had box checked, so just said ok. In my case no settings were changed, just doing it and saying ok to what was already selected seemed to somehow refresh it.

Re: MX922 scanner problem message: set the pc to start scanning

dddderek — Sat, 12 Sep 2015 21:54:27 GMT

I had this problem appear after I turned off a lot of the autorun and startup programs on my PC to speed up its boot time. I started IJ Network Scanner Selector EX as per verice's suggestion, and then the printer could see my PC instead of just the "Local (USB)" entry. When I closed the IJ Network Scanner Selector EX program, it stayed minimized as an icon in the systray. I checked and the printer could still see my PC. However, I right clicked on the icon in the systray, and selected Exit to quit the IJ Network Scanner Selector EX entirely, and then - POOF - the printer could no longer see my PC. So I started IJ Network Scanner Selector EX again, and - WHA-LA! - my PC showed up again on the printer. Thus it appears, at least in my case, that having this program running at all times is necessary for that functionality. When I first installed the printer this wasn't necessary, but apparently I tweaked something and now it is. So there's a right way to fix it, I am sure, but - kludge warning - I just added the IJ Network Scanner Selector EX program to my Startup folder so it runs each time I start my computer. To do that, I made a shortcut of C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe and put it in my personal accounts Startup folder: C:\Users\Derek\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\CNMNSST.exe - Shortcut. I know there's a better way and this is a hack, but it works for now.

Re: MX922 scanner problem message: set the pc to start scanning

Skormy — Tue, 15 Sep 2015 01:52:51 GMT

I am having the same problem and am going bat-crazy trying to figure out how to resolve it.

Here's some background:

I'm running on a new 27" 4K iMac which replaced a 2009 iMac
It is running Yosemite, 10.10.5
I transferred all previous files, applications, settings from my old Mac
My new Mac has a new/different name
I was relatively easy able to get the computer to print over the network
The LCD display for PC now says Local (USB)
I have downloaded the latest drivers, I have turned the printer on and off multiple times
I have also turned the cable modem and router off and on
When I click scan from the printer the display says"Set the PC to start scanning"
I was just able to scan over the network using the Cannon IJ Scan Utility (which surprised me), but still same message from the printer as the USB option still displays

Any suggestions on how to get the display off of the local mode and show the network computer? I have the original install CD, should I re-install? Thanks in advance for any tips