topic Re: PIXMA 922 Unable to pick up paper from lower tray in Desktop Inkjet Printers

PIXMA 922 Unable to pick up paper from lower tray

sewell — Thu, 03 Oct 2013 14:14:38 GMT

I recently purchased the PIXMA 922 and have been having issues printing. I have put standard Staples copy paper in the lower tray. When I go to print it will sometimes print a page or two, then it gives me "Support Code 1008" error saying there is no paper. I have to open the lower tray, readjust the paper a bit, hit ok. At that point its about a 40% chance of printing another page or two, otherwise it thinks again and then gives the same error. It makes it almost impossible to print anything more then a couple pages since every few pages is spending a few minutes going back and forth with the printer. Did I get a lemon? Is there something I missed that would make it so the printer can't pick up the paper? Before I return the printer I wanted to try to get some assistance.

Thanks!

Re: PIXMA 922 Unable to pick up paper from lower tray

Michael — Mon, 07 Oct 2013 15:40:06 GMT

Hello sewell.

If the paper has been loaded correctly and the error persists, additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the link below for additional assistance.

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: PIXMA 922 Unable to pick up paper from lower tray

sewell — Tue, 08 Oct 2013 00:58:18 GMT

Thanks Michael. Your email support responded quickly and I have already received a replacement printer. I appreciate the response.

Re: PIXMA 922 Unable to pick up paper from lower tray

KevinG — Sat, 04 Jan 2014 19:10:58 GMT

I have this same problem. is this a serial number specific issue or is this just a common issue with this model? If so I will just return.

Re: PIXMA 922 Unable to pick up paper from lower tray

KimApollo — Mon, 24 Feb 2014 19:56:27 GMT

I am having the same problem. Printed a few jobs now the same erroe message. Paper IS there. KevinG, did you get a responce?

Re: PIXMA 922 Unable to pick up paper from lower tray

Ramona — Sun, 16 Mar 2014 02:29:52 GMT

Hi KevinG and KimApollo,

Please remove the paper tray and ensure that the paper guides are fitting snug around the paper so that it does not have any wiggle room in the tray, then replace the tray in the printer. Next, please perform a roller cleaning on the unit by following the steps at the link below:

PIXMA MX922 Roller Cleaning

If you still experience difficulty after performing at least three roller cleanings on the unit, the printer will require servicing. Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

Re: PIXMA 922 Unable to pick up paper from lower tray

Daverg — Wed, 16 Sep 2015 23:23:59 GMT

I am having the same problem. Printer will not recognize paper in the tray at all. How do I fix this?

Re: PIXMA 922 Unable to pick up paper from lower tray

MisterHU — Sat, 12 Dec 2015 01:23:35 GMT

I'm having the same problem. I just bought and set up the brand new printer, and it immediately gave me the message that there is no paper in the tray, even though it was full of paper. I removed a few sheets, just in case it was overloaded (though it was not loaded up to the top of the space for paper).

It printed the one page that I needed, so I assumed maybe it just can't handle a full tray. But now it gives me the same message with this reduced amount of paper in the tray, so that doesn't seem to be the solution.

Re: PIXMA 922 Unable to pick up paper from lower tray

MisterHU — Sat, 12 Dec 2015 17:02:27 GMT

I think I may have found the problem! At least for me.

I was using Letter size paper, but the slider in the feed tray was set to A4 size, so the stack of paper was not in the right position for the rollers to make contact with it. Now that I've slid the end to LTR instead of A4, it is printing OK so far.

Re: PIXMA 922 Unable to pick up paper from lower tray

ljubimov — Fri, 19 Feb 2016 02:27:05 GMT

I believe this is primarily the driver problem. Either try the latest Canon drivers or switch to free Gutenprint. My MX922 printer started working again after I changed the driver to Gutenprint. None of the paper size tricks or reinstalling the printer worked.

Re: PIXMA 922 Unable to pick up paper from lower tray

tomgoins — Fri, 19 Feb 2016 04:43:45 GMT

This was also the correct fix for me ! Thanks.

Re: PIXMA 922 Unable to pick up paper from lower tray

wgbader — Tue, 07 Jun 2016 00:22:59 GMT

This answered my question perfectly. Within 5 minutes I was able to print a document as well as ever. Thanks!

Bill

Re: PIXMA 922 Unable to pick up paper from lower tray

springerrr — Wed, 14 Dec 2016 03:24:36 GMT

Yes, I realized Chrome was sending the job to the wrong tray!!

Re: PIXMA 922 Unable to pick up paper from lower tray

meka_r — Sun, 30 Jul 2017 03:52:44 GMT

What did you do?

Re: PIXMA 922 Unable to pick up paper from lower tray

meka_r — Sun, 30 Jul 2017 10:29:38 GMT

I tried this solution over 10 times and my printer still does not work.

Re: PIXMA 922 Unable to pick up paper from lower tray

WhyCanonWhy — Fri, 25 Aug 2017 04:24:10 GMT

Is this really supposed to be this difficult. I get it 100%! It prints.....3 sheets of paper in 6 months. I'll never get this time back I've wasted with this printer. And If your wondering I'm not stumped at all, it's the printer itself that's the problem and all you can do is create a band aid or work around instead of recalling the item. My Father got this as a gift for my health issues and this has caused health issues just by owning it. Load up one tray and the other tray is an issue. You maybe print 2 sheets of paper and I guess it gives up after that as it needs to have different or the same setting with the paper size, paper tray and the software within has to be set to a different setting so it don't confuse itself and maybe just maybe you can squeeze out something. - I for sure got a Lemon and as I see thousands of posts it's seems like you either got one that works or it doesn't!

Re: PIXMA 922 Unable to pick up paper from lower tray

DiogoPassarinho — Fri, 01 Sep 2017 11:30:44 GMT

Good afternoon,

I am currently facing the same issue and wasnt able to fix it. Is there something I should do?

Thank you so much in advance,

Diogo

Re: PIXMA 922 Unable to pick up paper from lower tray

Patrick — Wed, 11 Oct 2017 18:25:32 GMT

Hi WhyCanonWhy,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: PIXMA 922 Unable to pick up paper from lower tray

Patrick — Wed, 11 Oct 2017 18:26:08 GMT

Hi DiogoPassarinho,

What is the exact issue that you are experiencing with your PIXMA MX922?

Re: PIXMA 922 Unable to pick up paper from lower tray

Lpottenger — Thu, 12 Apr 2018 15:18:49 GMT

My mx922 has recently been giving this error. No matter what type of paper I load, it is unable to load paper from lower tray. Is there any maintenance or troubleshooting I can do to fix?