topic mx860 won't print in black in Desktop Inkjet Printers

mx860 won't print in black

Bubba888 — Mon, 16 Sep 2013 23:02:51 GMT

Hi,

I have a MX860 printer and just in the last few days it won't print in black. I checked all my preference settings, did a deep nozzle clean, changed the large black print cartridge, did the test page and the black grid at the top didn't come in at all even though the rest of the colors did and did an alignment also. I'm thinking it's the print head but thought I would ask before purchasing a new one. Any help would greatly be appreciated.

Bubba888

Re: mx860 won't print in black

MarkII — Fri, 20 Sep 2013 15:29:10 GMT

Hi Bubba888,

If the black doesn't print after a few additional deep cleanings, you probably are dealing with a printhead issue. I recommend contacting us for all your available service options.

Re: mx860 won't print in black

Bubba888 — Fri, 20 Sep 2013 22:58:24 GMT

Thanks for your speedy reply. I did the deep cleaning three times in a row and it's working fine again. Thanks!