topic Re: mx710 will not open the scanner window Mac OS10.8.5 in Desktop Inkjet Printers

mx710 will not open the scanner window Mac OS10.8.5

rx7race — Sat, 28 Sep 2013 20:13:30 GMT

I have tried restarting both machines, I am able to print but when I go to scan a document I get a blank scanner window .

See attached screen shot below. It worked a week ago.....

Mac OS10.8.5 not using wifi using USB.

Any ideas??

Thank you!

Re: mx710 will not open the scanner window Mac OS10.8.5

Michael — Mon, 30 Sep 2013 15:56:45 GMT

Hello rx7race.

To scan with the unit, please use our MP Navigator program.

First, we recommend that you install the latest drivers and MP Navigator from our website. Please visit the following link:

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx712#DriversAndSoftware

Once there, choose 'OSX v10.8' in the operating system menu. Then download the MX710 Series Mini Master Setup and MP Navigator EX items from the listing.

If additional assistance is needed, feel free to call us at 1-800-OKCANON.

Re: mx710 will not open the scanner window Mac OS10.8.5

rx7race — Wed, 09 Oct 2013 20:15:52 GMT

THANK YOU THAT FIXED IT!!