topic Re: New MX922 won't print in Desktop Inkjet Printers

New MX922 won't print

gojurick — Wed, 21 Aug 2013 20:26:58 GMT

Hello, I have just purchased and installed a new Pixma MX922 printer and connected it wirelessly to my home network. Going through the install I put in the ink cartridges (all light up) and attempted to go through the print head alignment. The page came out blank. Yes I'm using the sheet that came with the printer. I attempted this several times with the same result. I then tried to go through the manual alignment, same results, pages come out blank. I have verified that the cartridges do not have any plastic left over coveing the ink dispenser. I looked inside to make sure I didn't forget to remove some internal protective cover or something. I found nothing. I also installed the software on a laptop and connected and attempted to print, only a blank page. I've searched for an answer but come up with nothing. Any insight would be helpful, I'd really rather not have to box it up and ship it back. Thanks.

Re: New MX922 won't print

Daniela7823 — Thu, 22 Aug 2013 00:50:07 GMT

I just bought one the other day and have the EXACT same problem and looked everywhere for an answer and found nothing either.

Re: New MX922 won't print

Mochiko — Sat, 24 Aug 2013 03:55:51 GMT

I'm dealing with the exact same problem too. I just bought my printer a couple days ago.

Re: New MX922 won't print

gojurick — Sat, 24 Aug 2013 17:44:01 GMT

Tried everything I could think of just decided to return it and ordered a replacement. I should get it on Monday, we'll see how it goes.

Re: New MX922 won't print

gojurick — Tue, 27 Aug 2013 03:17:07 GMT

Received my replacement printer today. Set it up and everything works great. Good thing, I got such a good deal from Amazon I didn't want to have to pick a different model.

Re: New MX922 won't print

Julius — Fri, 30 Aug 2013 03:50:52 GMT

Hi everyone,

If you are running into this issue, please take the inks out of the printer and place them back in again. Be sure there is no orange protective packaging tape remaining on them.

If the issue persists, we'll need a little more information to determine what may be occurring. Please visit the link below and we can take a further look into this. Thanks so much!

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: New MX922 won't print

mtcanning — Thu, 28 Nov 2013 01:54:07 GMT

I just got my printer today from Amazon and the exact same thing happened. When running the automatic print head alignment, the page kept printing out blank. I checked the cartridges as well and made sure all the plastic tape was off them. I removed and reseated them many times with no luck. Each time I made sure the cartridge lights were lit. I verified that all of the orange tape was removed from the printer I tried the alignment about ten times before giving up. This is the first Canon printer that I have bought. After reading this post and seeing other people were having the same problem, I contemplated getting a refund from Amazon and buying a different brand but I instead opted for an exchange. I will wait for the replacement and then upfdate the post with the results.

Re: New MX922 won't print

Smoke77 — Mon, 30 Dec 2013 07:07:53 GMT

I just received my printer and I tried to do the print head allignment and it failed and the paper came out blank. I then pressed stop to skip it and finished setting up the printer and the test page came out blank. Every piece of paper i have printed from this printer has come out blank. I checked the toner and I couldn't find any problem with them. What can i do to make something show up on a blank piece of paper? I followed the directions best I could. This isn't suppose to happen with new products. It makes the company look bad. My brother printer worked right out of the box, why not this one?

Re: New MX922 won't print

Smoke77 — Tue, 31 Dec 2013 01:07:59 GMT

I returned my printer, I will let everyone know how the replacement does.

Re: New MX922 won't print

Smoke77 — Fri, 03 Jan 2014 02:26:13 GMT

I have just received my replacement printer and am trying it now.

Re: New MX922 won't print

Smoke77 — Sun, 05 Jan 2014 01:13:18 GMT

It works perfectly!

When I went to print the head alignment page it worked perfectly.

Re: New MX922 won't print

josepena64 — Sun, 11 May 2014 03:29:24 GMT

On the wireless router, change the channel to 6. reboot the printer and this should fix the problem.

Let me know if it works

Re: New MX922 won't print

megacase — Fri, 26 Sep 2014 00:58:02 GMT

Sounds similar to my problem and this is really disappointing. We dont print much... so this bites us all the time. I have a MX922 which I bought through Amazon Prime about two months ago.

I run MacOS 10.9.5.

Please help me fix this. This my first Canon. Never had a problem like this with previous printers. At this point I cannot print anything.

Thank you to all in advance.

Re: New MX922 won't print

megacase — Fri, 26 Sep 2014 01:00:01 GMT

If I go back to Amazon... it wont be for a replacement. It will be for a refund. I should have done my homework ahead of time on this printer. My mistake.

Re: New MX922 won't print

megacase — Fri, 26 Sep 2014 01:01:57 GMT

Trying to print the test page... I get "The printer is not responding".

I've updated the drivers, I've restablished the wifi connection, cycled it on/off...... nothing has worked.

The orange protectors are off... this printer has worked before. It just wigs out after not being used.

Re: New MX922 won't print

Smoke77 — Fri, 26 Sep 2014 19:27:29 GMT

You should reset everything to default and just do the whole setup again like when you first took it out of the box. Can you print the configuration page from the printer itself? If that doesn't work i would just get a replacement, this is an awesome monster printer. I wouldn't get a refund if I was you. When I got it working I was so happy and no more problems.

Re: New MX922 won't print

Ramona — Tue, 14 Oct 2014 05:00:11 GMT

Hi megacase,

I would like to have you print the LAN details page from the printer to verify the connection status of the printer. To do this, please follow the steps located at the link below:

Printing the PIXMA MX922 LAN Details

What are the values in the WIRELESS LAN, CONNECTION, and SIGNAL STRENGTH fields? Also, how far away is your printer from your wireless router?

If this is a time-sensitive matter, additional support options are available at Contact Us.

Re: New MX922 won't print

Smoke77 — Sun, 02 Nov 2014 22:23:50 GMT

I can't find the printer to connect to it. I have it connected to my wifi network but my computer can't find it. It worked fine like a week ago. Also, it said another computer is using this printer. Maybe I shouldn't have tried to share the printer.

Re: New MX922 won't print - printer not responding, ink levels

Jam0cha33 — Tue, 01 Mar 2016 18:16:06 GMT

the printer was working great until I printed a bunch of pictures and now it wont print anything. I've checked the ink levels and there is a decent amount of ink left in each cartridge. I've removed all of fthem and replaced them back in. I've even put in a few new cartridges where it was at a questionable level. but still not working.

Re: New MX922 won't print - printer not responding, ink levels

Michael — Thu, 03 Mar 2016 16:09:10 GMT

Smoke77,

Try turning the printer off and back on. Then restart your computer and try printing again.

Jam0cha33,

Are you experiencing any errors when you attempt to print your photos or are the images coming out blank? If the printouts are blank, try performing 1-2 cleanings to see if this helps.

This didn't answer your question or issue? Find more help at Contact Us.