Sync MG5420 with Win 8 on Dell PC

mdt1 — Thu, 08 Aug 2013 17:00:13 GMT

No cd rom on machine, so I can't use installation CD that came with machine.

Tried to install PIXMA MG5400 from Web, but it doesn't work.

I have open USB port on Dell, but I can't find a USB port on printer.

Thanks in advance for suggestions.

Re: Sync MG5420 with Win 8 on Dell PC

Julius — Sun, 11 Aug 2013 18:38:30 GMT

Hello mdt1,

The printer's USB port is located on the back of the printer near the power cord. It has an icon that looks like a pitchfork. Also, please make sure the drivers you downloaded were from the following page:

http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/photo_all_in_one_inkjet_printers/pixma_mg5420#DriversAndSoftware

If the issue persists, please feel free to reach out to our technical support team through the link below for further assistance. Thanks so much!

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

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Sync MG5420 with Win 8 on Dell PC

Re: Sync MG5420 with Win 8 on Dell PC