Scanner, Unable to open file

ireneeng — Tue, 30 Jul 2013 01:28:38 GMT

I've a CanoScan LiDE 30 that still works just fine. The install disk is Ver 1.02 which uses Adobe Acrobat 5. I uninstalled and reinstalled a few times but I'm still getting

"Unable to open file"

"This program has known compatibility issues" ..

"twain .."

How can I update the Acrobat 5 to be compatible with my current laptops? Is this the problem? One laptop is Window 7 and the other 8.

Thanks in advance.

Irene

Re: Scanner, Unable to open file

MarkII — Wed, 11 Sep 2013 20:55:07 GMT

This error appears to be related to the installation of the TWAIN drivers and not the Acrobat software.

Drivers for Windows 7 and 8 are not available for this model. While considering the desire to provide the best possible support for Canon's current products, Canon must make decisions on which products to support when new operating systems are introduced. These decisions are generally based on the age of the product and the number of product estimated to be still in use.

Since your device is not supported under the current operating system, you are eligible for Canon's Loyalty Program. This option allows you a one-time opportunity to purchase a new or refurbished product that uses Canon’s next generation technology and carries a limited manufacturer’s warranty. To help you get up and running quickly, we also offer free ground shipping (if the order is completed by 4:00 PM EST). If you would like to take part in this option, please call our Sales Department at (800) OK CANON (800-652-2666) seven days a week, 8am to Midnight.

topic Re: Scanner, Unable to open file in Desktop Inkjet Printers

Scanner, Unable to open file

Re: Scanner, Unable to open file