topic Re: My MX430 keeps going offline and won't print in Desktop Inkjet Printers

My MX430 keeps going offline and won't print

sallyb — Fri, 12 Jul 2013 21:40:52 GMT

My MX430 is set up for wireless printing and keeps going offline and won't print. I have reinstalled the software several times and it keeps happening. It is my only printer and is set as the default.

Re: My MX430 keeps going offline and won't print

Danny — Fri, 12 Jul 2013 21:51:23 GMT

Hi, sallyb.

The community is eager to assist! To ensure the most accurate information is provided, we’ll need to know the computer operating system you are using. We look forward to hearing back from you!

Re: My MX430 keeps going offline and won't print

sallyb — Sun, 14 Jul 2013 14:14:23 GMT

Windows 7-thx!!!

Re: My MX430 keeps going offline and won't print

Karl1 — Mon, 15 Jul 2013 04:53:55 GMT

Hi sallyb,

Printer offline may indicate that the printer driver is not configured properly. Please try the following to resolve the issue:

1. Click Start.

2. Click Control Panel.

3. Click Hardware and Sound.

4. Click Devices and Printers.

5. Right click the MX430 Printer and click Printer Properties.

6. Click the Ports tab.

7. Make sure that the checkmark is on the port that starts with CNBJNP, then click OK and try to print.

If the CNBJNP port was already selected please try right clicking the MX430 printer and click See Whats Printing. When the print queue opens, click Printer and remove the checkmark on Use Printer Offline by clicking on it, then try printing again.

Re: My MX430 keeps going offline and won't print

sallyb — Mon, 15 Jul 2013 12:41:06 GMT

Thank you soooo much! It worked:)

Re: My MX430 keeps going offline and won't print

smithbs — Tue, 10 Sep 2013 00:22:17 GMT

I'm having the same problem with my printer and Windows 7 laptop, but that port isn't listed.

Re: My MX430 keeps going offline and won't print

MarkII — Sun, 15 Sep 2013 21:30:31 GMT

Hi smithbs,

If the port is not listed as an option then it is likely not installed. Run the wireless setup again from the CD-ROM or our website to have the port installed. This setup should also select the CNBJNP as your printer's communication port, but I recommend following Karl1's steps just to confirm it is set properly.

If this didn't work, or if you have any other questions, please feel free to Contact Us!

Re: My MX430 keeps going offline and won't print

tmcrowley — Sat, 05 Oct 2013 16:05:45 GMT

I'm having the same problem with my MX430. I use a Mac - OS 10.8.5; it consistenly goes offline.

Tricia

Re: My MX430 keeps going offline and won't print

pboehm — Sat, 05 Oct 2013 20:29:18 GMT

perfect! thank you very much.

Re: My MX430 keeps going offline and won't print

Michael — Wed, 09 Oct 2013 17:26:39 GMT

Hello tmcrowley.

For additional assistance with this matter, please contact our support group using the link below.

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: My MX430 keeps going offline and won't print

scherff — Tue, 22 Oct 2013 23:11:57 GMT

Same problem, using windows 8.

please help.

Re: My MX430 keeps going offline and won't print

dspider100 — Tue, 11 Mar 2014 17:27:00 GMT

I'm having the same problem with windows 8. someone please help.

Re: My MX430 keeps going offline and won't print

Jessica — Wed, 12 Mar 2014 12:31:58 GMT

Hi scherrf and dspider100, thanks for posting!

The solution steps provided in previous posts may need to be customized, since you're working on a newer Operating System. We'd like to walk you through the steps; please use the link below to get in touch with us, so we can get you up and running as soon as possible!

Re: My MX430 keeps going offline and won't print

Another_Victim — Thu, 16 Oct 2014 17:23:09 GMT

On 2014-10-06 I posted the details of the solution that worked for me at a similar Canon forum:

http://forums.usa.canon.com/t5/Printer-Multifunction-Support/Mx920-Wireless-printing-problem/m-p/118201/highlight/false#M4518

It continues to work for me. The wireless printer connection hasn't failed since then.

It's a permanent solution that you only need to do once. (It isn't a workaround that wakes the printer temporarily after its connection fails.)

The solution involves using your computer's web browser software to access the printer's built-in web server (by entering the printer's IPv4 address into the web browser's address field), going to the printer's Settings webpage, and entering a value in the Location property. (Which was blank by default.)

If you try it, please post (preferably in that other Canon forum) a few days afterward, to report whether it solved the problem.

Good luck!

Re: My MX430 keeps going offline and won't print

Sohashaaban — Thu, 19 Feb 2015 14:44:20 GMT

I still have z same problem. With windows 8 I still can't z printer status online. I can't find z port mentioned in z above comments. I reinstalled from z cd but still problem not fixed

Re: My MX430 keeps going offline and won't print

jzon761 — Sat, 15 Aug 2015 20:38:49 GMT

Hello, I am having the same problem. But, I have a MX922 printer, and a Chrome OS on a Chromebook.

Re: My MX430 keeps going offline and won't print

mulde1ka — Sun, 30 Aug 2015 00:19:44 GMT

I am having the same problem with a mac 10.10.1 Yosemite operating system. Please help

Re: My MX430 keeps going offline and won't print

Ramona — Mon, 31 Aug 2015 05:09:15 GMT

Hi mulde1ka,

I would like to have you print the LAN details from the printer to determine the printer's status on the network. To do this, please follow the steps located here. Please reply with the values contained in the Signal Strength and TCP/IP version fields.

If this is a time-sensitive matter, additional support options are available at Contact Us.

Re: My MX430 keeps going offline and won't print

twopiers — Mon, 28 Sep 2015 23:48:20 GMT

I am also having this problem on Yosemite 10.10.5. If I turn the printer off, then on again, network connection is restored. It just won't keep the connection alive for more than a few hours.

I did print the LAN details when the connection was active and printing was working. Signal Strength is 56% and TCP/IP Version is IPv4 & IPv6. Hope this helps.

Please advise. Thank you!

Re: My MX430 keeps going offline and won't print

soarboy — Fri, 26 Feb 2016 01:13:15 GMT

This work for the MX922 also.