topic Re: Support code 1413 in Desktop Inkjet Printers

Support code 1413

rgabby — Fri, 12 Jul 2013 18:02:47 GMT

Am i the only person that received a " Support Code 1413" when changing ink?

Re: Support code 1413

Jason — Sun, 14 Jul 2013 20:49:23 GMT

Hi!

The community is eager to assist! To ensure the most accurate information is provided, we’ll need to know the model of the printer you are using. We look forward to hearing back from you!

Re: Support code 1413

rgabby — Sun, 14 Jul 2013 22:41:30 GMT

Cannon MG5422 . I inserted a new non-cannon PGI-250BK /XL . Support code1413 I received this error. This new ink tank cannot be recognized. Now what do I do ?? RAY

Re: Support code 1413

Ramona — Mon, 15 Jul 2013 05:45:11 GMT

Hi rgabby,

To try and resolve the issue, please ensure all tape has been removed from the ink tank, then reseat the ink tank in the printer. Once this has been done, if you still experience the same issue, we recommend replacing the ink tank with a Canon genuine ink tank. Canon supplies and accessories for the PIXMA MG5422 can be purchased online at the Canon eStore here:

http://bit.ly/15eKkd7

This didn't answer your question or issue? Find more help at Contact Us .

Re: Support code 1413

rgabby — Mon, 15 Jul 2013 16:54:03 GMT

Has this problem happened to any one else.??Why am I mandated to buy ink from only CANON?? Is not this against the LAW ??

Re: Support code 1413

rgabby — Tue, 16 Jul 2013 17:48:40 GMT

WHY HAS NO ONE RESPONDED BACK TO ME //////////////////////////////////??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

Re: Support code 1413

Ramona — Wed, 17 Jul 2013 02:14:12 GMT

Hi rgabby,

Since Canon does not provide product specifications to third parties, testing Canon inks with the printer will help make sure that this error is not a hardware problem with the printer. If you still experience difficulty with the printer, please use the Contact Us link below for further assistance.

If this is a time-sensitive matter, additional support options are available at Contact Us .

Re: Support code 1413

OCStudent — Wed, 09 Jan 2019 22:55:46 GMT

I'm currently dealing with this. It is VERY frustrating. I can't find a solution and I AM using Canon ink, (Right type/model) Im at the point where I'm about to go buy a new printer and I guarantee it wont be Canon!

Re: Support code 1413

Crista — Wed, 09 Jan 2019 22:59:44 GMT

Hi OCStudent!

Thanks for posting in the Canon Forums!

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

If you are in the United States and this is an urgent support need, please CLICK HERE to reach our friendly technical support team.

If you live outside the United States, please click here and select your country or region for your support needs.

We hope this helps!