topic Re: Quick Menu Software for Canon PIXMA MX452 in Desktop Inkjet Printers

Quick Menu Software for Canon PIXMA MX452

clarkdjensen — Thu, 11 Jul 2013 17:36:03 GMT

Whenever I click on the Quick Menu program for the subject product, I get the following error message:

Canon Quick Menu has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

I have uninstalled and reinstalled the driver and Quick Menu software several times, from both the disc provided and on-line downloads.

I have turned off my anti-virus/firewall program and also told the security program that the Canon program is a trusted application.

I am able to print/scan/copy, but not from the Quick Menu, which is more convenient.

Please help.

Re: Quick Menu Software for Canon PIXMA MX452

Karl1 — Mon, 15 Jul 2013 02:29:35 GMT

Hi clarkdjensen,

There may be a third party scanner driver interfering with Quick Menu. Please try the following:

1. Click 'Start' and then 'Computer'.

2. On the left-hand pane, click the down arrow beside Local Disk (C: ).

3. Click the down arrow beside Windows to open the folder

4. Highlight the twain_32 folder.

5. The folder should have 2 folders that start with PIXMA MX452 and a file called wiatwain.ds. Any other folders or files should be dragged to the desktop.

6. Reboot the computer and try scanning again.

Re: Quick Menu Software for Canon PIXMA MX452

clarkdjensen — Sat, 20 Jul 2013 12:19:44 GMT

That was the problem. Thank you!

Re: Quick Menu Software for Canon PIXMA MX452

clarkdjensen — Sat, 20 Jul 2013 12:20:40 GMT

Karl:

That was the problem. Thank you!

Re: Quick Menu Software for Canon PIXMA MX452

tallbill — Sat, 14 Sep 2013 03:10:18 GMT

I had this same problem with a new PIXMA MG5420. I followed the instructions, but it would not let me move the wiatwain.ds file. It said that I required "permission from TrustedInstaller to make changes to this file". Any suggestions? Thanks!

Re: Quick Menu Software for Canon PIXMA MX452

MarkII — Mon, 16 Sep 2013 16:15:25 GMT

Hi tallbill,

Don't remove the wiatwain.ds file from your TWAIN_32 folder. This is a Windows file used for basic scanning and is required on the system.

Try the steps above again and then perform a test scan. If you can't scan or if you have any other questions, please feel free to Contact Us!

Re: Quick Menu Software for Canon PIXMA MX452

jaked35mm — Thu, 19 Dec 2013 09:19:53 GMT

Go back through process but the…..

5. The folder should have 2 folders that start with PIXMA MX452 and a file called wiatwain.ds. Any other folders or files should be dragged to the desktop.

6. Reboot the computer and try scanning again.

Tallbill (I had same identical problem with same model printer)

step 5: "2 folders that start with PIXMA MX45" I had a folder that said DELL, MG5400 series (only one folder) and the wiatwain.ds mentioned above.

I moved the Dell folder to my desktop

It gave me an administrator prompt

I clicked continue

I did not have to restart I just clicked on software and it launched fine.

Re: Quick Menu Software for Canon PIXMA MX452

SylvieColomb — Fri, 10 Jan 2014 13:57:01 GMT

Hi,

I have the same probleme but in the TWAIN_32 folder I just have one folder called MX450series and the wiatwain.ds file.

I can print but I can't scan or any other function.

could you help me? thanks

Sylvie

Re: Quick Menu Software for Canon PIXMA MX452

SylvieColomb — Fri, 31 Jan 2014 14:57:03 GMT

I finally found a solution by myself.

As Image Garden and Quick Menu were not working but apparently the device was scanning it meaned that I was just unable to access the files as Image garden was crashing.

I was able to change the parameters in IJ scan utility and specify that after scanning the file should be open in Windows Explorer. That worked out and then I deleted Quick Menu and Image Garden from my system so now I can print and scan.

Re: Quick Menu Software for Canon PIXMA MX452

jerrystarrus — Mon, 24 Feb 2014 21:43:09 GMT

I have a MacBook Air and no CD ROM drive. How do I set up the wifi printing option?

Re: Quick Menu Software for Canon PIXMA MX452

Julius — Fri, 28 Feb 2014 18:37:55 GMT

Hello jerrystarrus,

Check out the link below for step-by-step directions, just select "Mac" under "Initial Setup:"

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx452#Wireless_Help

If you are running into any difficulty in the procedure, it would be best to get in touch with our technical support team at http://bit.ly/Phone_Support for further assistance.

Thanks!

Re: Quick Menu Software for Canon PIXMA MX452

jsiana — Tue, 21 Oct 2014 14:30:53 GMT

Well that was super easy. Thanks so much for writing in crayon. I usually have such a hard time following instructions.

I have a PIXMA MG7120. So the only difference for me was that I needed to leave the SG20 folder and the wiatwain.ds file in there. It was my old Lexmark printer data in there that was causing the problem.

Re: Quick Menu Software for Canon PIXMA MX452

Caffywaffy — Thu, 13 Nov 2014 15:12:19 GMT

Thank you ! Thank you ! Thank you !

I can now scan !

Re: Quick Menu Software for Canon PIXMA MG3520

Rowboat — Tue, 04 Aug 2015 19:49:47 GMT

I need help on 2 items.

1. My Canon Quick Menu will not load

2. I cannot get the scan utility to work. I have windows 7. I went to c:\windows\twain_32. In that folder I have SG20 and wiatwain_ds.

My scanner will work in paint, because that is windows software. My printer works fine.

Re: Quick Menu Software for Canon PIXMA MG3520

jsiana — Tue, 04 Aug 2015 20:35:47 GMT

I can't get my scanner to go to anything but PDF, and I hate PDF's

Re: Quick Menu Software for Canon PIXMA MG3520

Michael — Thu, 06 Aug 2015 13:26:35 GMT

Hello.

Additional troubleshooting will have to be done to narrow down the cause of your issues. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Quick Menu Software for Canon PIXMA MG3520

Rowboat — Fri, 07 Aug 2015 02:46:57 GMT

My scanner is working even though I get the software the software error message. I still cannot open the Canon Quick Menu

Re: Quick Menu Software for Canon PIXMA MX452

constantinos84 — Thu, 31 Dec 2015 11:01:17 GMT

Hello i have a problem with the installation of PIXMA MG 2950.

I use windows 10.

I follow the steps normally for the installation. When i reach the point of printing alligment the printer is not responting and i get the message

Canon Quick Menu has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

I can not print at all from my pc.

Please help

Re: Quick Menu Software for Canon PIXMA MX452

wbullseye — Mon, 30 Jan 2017 14:30:20 GMT

tyty6 so much for me registering

Re: Quick Menu Software for Canon PIXMA MX452

EssexMan — Mon, 13 Feb 2017 06:37:15 GMT

Karl1

I tried your solution and there was a file foe a Dell printer which I moved to the desk top and then rebooted but I still can't scan - I've just noticed I have a MG4250!