topic More than one ink tank of the following color is installed -- Red. in Desktop Inkjet Printers

More than one ink tank of the following color is installed -- Red.

sjpop — Thu, 11 Jul 2013 01:01:36 GMT

After three new ink cartridges, yellow, red & small black, installed in PIXMA MG 5220 multi function machine, machine displayed following message: More than one ink tank of the following color is installed -- Red.

After removing red & small black cartridges several times, tapping on side of desk and wiping ink sponge with paper towel, the message continues & machine not operable.

Re: More than one ink tank of the following color is installed -- Red.

Ramona — Mon, 15 Jul 2013 00:10:00 GMT

Hi sjpop,

To try and resolve the issue, please remove all of the ink tanks and print head from the printer, then ensure that the ink tanks are re-installed in the printer in the following order:

CLI-226BK (Black)	CLI-226M (Magenta)	CLI-226C (Cyan)	PGI-225BGBK (Black)	CLI-226Y (Yellow)

Once this has been completed, please turn off the printer, unplug the power cord, and leave it out for at least 10 minutes, then plug it back in and turn it back on. If the error continues, the printer will require servicing. Please click on the Contact Us link below to obtain your servicing options.

This didn't answer your question or issue? Find more help at Contact Us .

Re: More than one ink tank of the following color is installed -- Red.

Anthony_Leo — Mon, 14 Aug 2017 20:22:21 GMT

DOES NOT WORK. WILL NOT ALLOW PRINT HEAD CLEANING WITH "WRONG" TANKS INSTALLED EVEN THOUGH THESE TANKS HAVE BEEN WORKING JUST FINE AND ARE STILL 3/4 FULL!!!!!

Re: More than one ink tank of the following color is installed -- Red.

Crista — Mon, 14 Aug 2017 20:31:04 GMT

Hi Anthony_Leo!

Thanks for posting in the Canon Forums!

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

If you are in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. If you are in a time crunch, there is an option to email our technical support team. Emails have an 8 hour turnaround time.

If you live outside the United States, please click here and select your country or region for your support needs.