topic Re: MX920 says printer is out of paper but the paper is full in Desktop Inkjet Printers

MX920 says printer is out of paper but the paper is full

mbotrell — Sun, 08 Dec 2013 18:12:04 GMT

MY MX920 gives me the message that there is no paper in the printer, but the paper is full. I have urned off the printer multiple times and each time it gives me the same problem. Any suggestions?

Re: MX920 says printer is out of paper but the paper is full

Michael — Tue, 31 Dec 2013 20:41:52 GMT

Hello mbotrell.

Please double check the load paper warning to confirm which of the two paper sources the unit is attempting to use. It may be possible that the unit is attempting to load from the opposite tray.

If additional assistance is needed, feel free to call us at 1-800-OKCANON.

Re: MX920 says printer is out of paper but the paper is full

Loungeact — Mon, 06 Jan 2014 19:10:16 GMT

My MX920 is doing the same thing...attempting to print normal letter size page from the upper tray (photo paper, etc)! Keeps saying upper tray is empty. Tried re-seating lower tray, checking for jams, paper in lower tray is full (but not overly full). Rebooted printer...all with the same result. Unable to print because it is trying to print from the upper tray.

I have been very successful in having this print normally from lower tray...but every now and then, it gets a bug to want to print from the upper tray (which has never been used).

Is there a way to manually force the printer to default to lower tray? If not...WHY NOT???? This is causing my confidence and patience in Canon printers to erode! Please help!!!

Using wireless thru Mac OS.

THANKS!

Re: MX920 says printer is out of paper but the paper is full

Ebony — Fri, 17 Jan 2014 18:05:52 GMT

Hello Loungeact,

What version of Mac OS X operating system are you using? Does this happen when printing from different applications?

Re: MX920 says printer is out of paper but the paper is full

Loungeact — Fri, 17 Jan 2014 20:20:17 GMT

Thanks for the reply!
The iMac is Mavericks and the MacBook Pro is the version right before Mavericks...

Happens on both. Appreciate the help!

Re: MX920 says printer is out of paper but the paper is full

ajdrieling — Tue, 11 Feb 2014 02:54:02 GMT

The person gave the answers within HOURS of when you posted your request and it has been WEEKS with no response!!! Please respond as I see multiple posts outstanding with the MX920 printing from the WRONG tray.

thanks

Re: MX920 says printer is out of paper but the paper is full

Loungeact — Thu, 27 Feb 2014 00:28:15 GMT

Any ideas...? Printer continuing to do the same thing...trying to print from the upper tray....SO FRUSTRATING!

Re: MX920 says printer is out of paper but the paper is full

Ramona — Sat, 15 Mar 2014 17:16:02 GMT

Hi Loungeact,

The printer will automatically select which tray to print from based on the paper size and media type selected directly on the printer (when copying) or in the printer driver (when printing from your computer). When attempting to print from the lower cassette tray, you will want to ensure that the paper size and media type selected are one of the following:

-- Photo paper (A4, 8" x 10" (20 x 25 cm), or Letter size)

-- Plain paper (A4, B5, A5, Letter, or Legal size)

-- Envelopes

When trying to print from the upper cassette tray of the unit, the paper size and media type selected will need to be one of the following:

-- Photo paper (4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) size)

Hope this helps!

This didn't answer your question or issue? Find more help at Contact Us.

Re: MX920 says printer is out of paper but the paper is full

mpligon — Mon, 06 Oct 2014 23:22:05 GMT

I had the same issue. To resolve I had to remove and readd printer. On Macs do a search in Spotlight for printers and then select Printers & Scanners. Then select your printer and click the minus button to re-add just click the plus button and follow the directinos on the screen.

Re: MX920 says printer is out of paper but the paper is full

grungyspeed — Tue, 16 Dec 2014 01:38:32 GMT

I have this issue also. I have set the paper size to letter on the printer. Please help, this is very frustrating

Re: MX920 says printer is out of paper but the paper is full

Jenine — Tue, 16 Dec 2014 01:48:05 GMT

Hello grungyspeed,

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: MX920 says printer is out of paper but the paper is full

mitchlund — Fri, 20 Mar 2015 21:42:50 GMT

This isn't really an answer to the question, is it?

I'm running Yosemite 10.10.2 on a powerbook. I'm printing a document from a web page viewed through chrome (Version 41.0.2272.101 (64-bit).

Yesterday, I printed just fine. Today, I cannot get the paper to revert to the lower tray. The printer is set for 8.5x11, I'm trying to print 8.5x11. I have restarted the printer and I have removed the printer and added it back to the my settings on the powerbook.

The question is, is there something with the trays that needs to be reset to get it to print properly? The lower tray has paper; we have never used the upper tray.

So, no, your printer isn't automatically selecting the tray based on paper size and media.

Re: MX920 says printer is out of paper but the paper is full

Ramona — Mon, 23 Mar 2015 06:40:40 GMT

Hi mitchlund,

If you save the webpage as a PDF file from Google Chrome and then try to print it from Adobe Reader, are you able to print it from the lower cassette tray without error?

If this is a time-sensitive matter, additional support options are available at Contact Us.

Re: MX920 says printer is out of paper but the paper is full

rkilpat85 — Wed, 29 Apr 2015 19:58:12 GMT

Why won't envelopes print from the upper tray?

And when I put the appropriate paper in the upper tray,

why does it print from the lower tray?

I find the 922 to be an unsatisfactory product.

Re: MX920 says printer is out of paper but the paper is full

mpligon — Wed, 29 Apr 2015 20:11:40 GMT

To answer your question. No, there is no setting with the trays that needs to be reset.

However, I've found that sometimes when printing from Chrome the paper size setting will change in the browser. This causes the "auto paper select" function of the printer to fail. Basilly the application is telling printer to print in a paper size other than 8.5x11.

Make sure that you change the paper type to "Letter or 8.5x11" within the computer application that you're printing from.

Hope this helps.

Re: MX920 says printer is out of paper but the paper is full

Rhoshi — Tue, 12 May 2015 02:36:11 GMT

I have the same problem with my mx922. Even when i try to use it as a copier. I get "Support Code 1008. There is no paper in the cassette (lower).

Re: MX920 says printer is out of paper but the paper is full

dyen — Mon, 01 Jun 2015 05:14:50 GMT

I got my daughter a MX920 last month and she got the same problem printing from her ipad. At first the problem seems inconsistent - she can print something some times and ran into "out of paper (upper)..." error some other time. What I have noticed is that the errors seem to happen whenever she prints from certain app such as camera roll, or printing certain image file. Reading the response from Canon support, it does sound like the app would dictate what paper to use when print. And I suppose it makes sense for the picture/camera app to tell the printer to use picture paper (from upper tray) to print an image file.

To work around the problem, I've asked her, instead of printing the picture directly from the camera roll, copy the image and paste it into some notepad app (notability is what she has) and print from there. Meanwhile, I have the print setting sets to Letter as the paper size. And it prints without a problem.

Hope it helps.

Re: MX920 says printer is out of paper but the paper is full

ultranothing — Tue, 18 Aug 2015 19:37:59 GMT

So, basically what Canon is saying, is "You can only print CERTAIN sized documents from the lower tray. Even though the tray is fully adjustable to accomodate most any custom size, if you try to select and enter a custom size, we're going to force the printer to print from the upper tray. For no real reason. And just to make it even MORE frustrating, the upper tray only allows about half the adjustment potential of the lower tray."

Re: MX920 says printer is out of paper but the paper is full

jouzts — Wed, 09 Sep 2015 20:05:52 GMT

I have had my printer for 1 week. I printed just fine last week. this morning i printed some 4X6 pictures and now i can't print anything because "I am out of paper"...nope, the paper tray is full. i have taken it out moved guides, turned it off and everything else people have mentioned. has anyone had a fix for this issue??

Re: MX920 says printer is out of paper but the paper is full

bcooglfotoginky — Fri, 09 Oct 2015 01:13:07 GMT

Had this issue with a client's printer. I found that mpligon's response to this problem was the most effective.

Working with an Apple MacBook Pro, unknown OS X.

1. I went to Finder, then System Preferences.

2. Under System Preferences, select Printer & Scanner.

3. Remove the problematic printer.

4. Restart the device.

5. After the reboot, go back into Printer and Scanner and add the Printer back.

Note: I did find that when I intially went into the Printer and Scanner page, that the printer with the problem was showing Idle and a yellow caution dot was by the Idle. After the reboot and adding the printer, it was a green dot and Idle.

Thanks mpligon!