topic Re: MX870 printer says to unplug and contact service center in Desktop Inkjet Printers

MX870 printer says to unplug and contact service center

ChadMiller — Wed, 04 Dec 2013 01:53:24 GMT

Our Cannon MX870 all in one printer says printer error has occurred unplug the power cord and contact the service center. Any suggestions

Re: MX870 printer says to unplug and contact service center

Jessica — Thu, 05 Dec 2013 17:34:56 GMT

Hi ChadMiller, thanks for posting! In order to allow the Community to better help with your question, we'll need some more information from you.

What exact computer operating system are you using? Once we have this information, the Community will be better able to help get you up and printing again!

Re: MX870 printer says to unplug and contact service center

ChadMiller — Thu, 05 Dec 2013 19:41:27 GMT

Using a New Dell Computer with Windows 8

Re: MX870 printer says to unplug and contact service center

Julius — Fri, 13 Dec 2013 23:46:44 GMT

Hi ChadMiller, if you have unplugged the printer for at least 10 minutes, and the error remains, the unit may require service. Do you have an error number or code on the display screen of the printer itself?

If this is a time-sensitive matter, please feel free to click on the following link: Contact Us!

Re: MX870 printer says to unplug and contact service center

mmcloone — Thu, 30 Jan 2014 21:14:46 GMT

Different customer but same problem. B200 message appears. When the printer is open, the print carriage does not move to an area where the ink cartridges and print head can be accessed.

This happened immediately after a new print head was installed. The old one would not print any black ink and there was a large residue of black ink on the bottom of the print head. The old head was cleaned by soaking in shallow liquid many times but to no avail. When the old, dried, cleaned print head was reinstalled (several times) the printer always started OK but still would not print black. When the new print head was installed is when the B200 message appeared.

I would like a solution that economically allows me to get the printer to start again. Is this printer engineered well enough to provide for a quick reset button or something like that?

If you are going to tell me to take it to a service center then advise me as to the location of a service center in the Philadelphia, PA area. Please advise also as the approximate basic charge for a service center to do a look-see of a printer.

Thanks for any assistance you can provide.

Re: MX870 printer says to unplug and contact service center

Julius — Sun, 16 Feb 2014 22:42:48 GMT

Hello mmcloone,

If the B200 error remains after unplugging the printer for at least 10 minutes, it may require service. The best thing to do would be to get in touch with our technical support department, who can advise you of all options you have. They can be reached at http://bit.ly/Phone_Support

Thanks!

Re: MX870 printer says to unplug and contact service center

tommyshots — Sat, 29 Aug 2015 12:56:40 GMT

I have the same message on my MX880, right after I switched to Windows 10.

Re: MX870 printer says to unplug and contact service center

mmcloone — Sat, 29 Aug 2015 14:58:21 GMT

Never did solve the MX870 problem. New printers being as cheap as they are and service costs being as high as they are, it was cheaper and easier to get a new printer. Good luck with resolving the problem.

Re: MX870 printer says to unplug and contact service center

preimer — Mon, 28 May 2018 02:20:54 GMT

This solution seemed to work for me.

http://www.tomshardware.co.uk/faq/id-1963504/workaround-b200-error-canon-printers.html?_ga=2.16805946.2052120215.1527473377-418802728.1527473377

Re: MX870 printer says to unplug and contact service center

acamaquin — Fri, 04 Sep 2020 02:02:33 GMT

Hi!

I am experiencing the same problem... I turned on my printer and it says, B200 Printer error has occured. Unplug the power cord and contact the service center. I did like what's been suggested... I uplugged the cord and waited for more than 10 minutes and still displays the same notification.

I hope to get a response from you soon!

Angelica

Re: MX870 printer says to unplug and contact service center

latinamasio — Fri, 04 Sep 2020 18:00:04 GMT

I have also experienced this problem at the office when use the Canon PIXMA MX870 printer. I fix this only update the latest version of MX870 MP Driver V1.06. Then there are no the notification about the printer unplug. I download the latest drivers here : https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mx-series/pixma-mx870?subtab=downloads-drivers or here [link removed per forum guidelines]

Hopefully my tips works on you.

Re: MX870 printer says to unplug and contact service center

Katydid13 — Fri, 16 Apr 2021 16:33:00 GMT

How do I correct this problem?