topic Re: PIXMA MG5320 scanner not working in Desktop Inkjet Printers

PIXMA MG5320 scanner not working

GTallTx — Thu, 28 Nov 2013 05:36:51 GMT

My PIXMA MG5320 printer and scanner has worked fine for well over a year. Suddenly, my scanner takes a very long time to heat up before actually beginning the scanning. This happens with each page scanned. Then, when scanning a multi-page document, such as a 5-page document, the scanner suddenly scans only about one half of the page (one half page vertically) on perhaps 2 of the 5 pages. Very strange. Seems like it could be hardware. Can you help?

Re: PIXMA MG5320 scanner not working

Michael — Thu, 12 Dec 2013 23:53:01 GMT

Hello.

In order to narrow down the cause of the issue, please try performing a copy directly from the printer itself. Does this issue also occur with copies? Also, is the exact same area scanned with each document? Or does the cut off occur in a different area depending on the document?

Re: PIXMA MG5320 scanner not working

GTallTx — Fri, 13 Dec 2013 04:47:34 GMT

Problem fixed using instructions from Thomas. Was a problem fixed by a configuration change under MSCONFIG.

Re: PIXMA MG5320 scanner not working

Ed4 — Sat, 04 Jan 2020 15:35:58 GMT

can t get my scanner to work