topic Re: MX870 giving error msg: 6A80 in Desktop Inkjet Printers

MX870 giving error msg: 6A80

Sarisack — Mon, 25 Nov 2013 22:30:37 GMT

My MX870 gives msg: 6A80 and instructions to power down and power on and if msg persists, see manual. That error msg is not explained in the manual. I even unplugged the printer and left it off for several hours. I just plugged it in and turned it on. Got message. I need this printer to work. It has been great until this. Please help.

Re: MX870 giving error msg: 6A80

Jessica — Wed, 27 Nov 2013 14:52:45 GMT

Hi Sarisack, thanks for posting! In order to allow the Community to better help with your question, we'll need some more information from you.

What computer operating system are you using? Once we have this information, the Community will be better able to help get you up and printing again!

Re: MX870 giving error msg: 6A80

Sarisack — Wed, 27 Nov 2013 18:54:10 GMT

Since this printer can operate independently of the computer, I felt the OS was immaterial to the problem. I am using Windows 8.1.

SOLUTION:

Happily, I was able to solve the problem after combing the net for various suggestions. One told of a "switch" mechanism (small white plastic) at the far right where the printhead docks, that can get clogged/gummed by ink. Another told of a series of button pushes to reset the message. I thoroughly cleaned the docking area with alcohol using a makeshift swab and let it dry. Then I tried the button pushes, which were: Power off the printer and then hold down four buttons simultaneously for 10 seconds. These buttons were 1)Stop, 2)Black Copy, 3)OK and 4)Power buttons. After 10 seconds, release the Power button, continuing to hold 1) 2) and 3) until the printer powers up. Then release them. IT WORKED!! I am printing, printing, printing!!

Thank you for your reply. I hope my solution will work for others as it did for me.

Re: MX870 giving error msg: 6A80

Patrick1125 — Wed, 14 Jan 2015 02:42:39 GMT

Thank you Sarisack. I just cleaned the docking area and tried to print. It worked! No need for me to push the 4 buttons

Re: MX870 giving error msg: 6A80

siefert1 — Sat, 21 Feb 2015 19:05:27 GMT

I continue to have problems with error msg 6A80 after numerous attempts to clean the white switch and booting with the 4-button sequence. The ink carriage is in a middle position between parked and docking for changing ink cartridges. When i turn on the printer, the carriage moves to the right, bumps against something several times and returns to the midde position. Then the printer beeps and repeats the error. Anyone have other info or ideas?

Re: MX870 giving error msg: 6A80

Ramona — Tue, 24 Feb 2015 11:09:59 GMT

Hi siefert1,

You will want to ensure that there are no jams or obstrructions in the printer that may be causing the error. To do this, please follow the steps located here. Should you continue to receive the error, the printer will most likely require servicing. Please

call or email us using one of the methods on the Contact Us page for further assistance.

Re: MX870 giving error msg: 6A80

mnlewis — Wed, 20 May 2015 20:04:33 GMT

Thank you so much! I fixed my printer with your suggestions. I used nail polish remover instead of rubbing alcohol (all I had). Generally cleaned the whole area where the heads dock because I couldn't distinguish a particular area. Wore gloves cause it's messy in there -- a lot of black ink.

And then followed the on/off sequence.

Up and running now!

Re: MX870 giving error msg: 6A80

Batamus — Thu, 04 Feb 2016 15:39:47 GMT

I did exactly what this video showed and it fixed it immediately. Seems that the little black part I pushed down (ligthly pushed down) was an obstruction.

https://www.youtube.com/watch?v=vPMC7mmAuVU

Easy cheesy.

Re: MX870 giving error msg: 6A80

archer — Sun, 11 Dec 2016 18:32:43 GMT

MX870 6A80 error. If Sarisack's 1, 2, 3, 4 instructionss do not work, check for a piece of paper jam to right of where printer head rests. That was causing my 6A80 error.

Re: MX870 giving error msg: 6A80

nananan72 — Sun, 08 Jan 2017 20:26:18 GMT

I am having the smae problem. i have cleaned the 'wite' part, held the four buttons and nothing has fixed this. also, when i power up, the ink cartridges don't move as they did in the past. also, for the last few months, the rollers were not gripping the paper and i would have to reset several times before it would grab the paper. is it time for a new printer? is it time to move to a new brand?

Re: MX870 giving error msg: 6A80

Ramona — Mon, 09 Jan 2017 05:38:22 GMT

Hi nananan72,

Please ensure that there are no jams or obstrructions in the printer that may be causing the error by following the steps located here. If the error clears, we also recommend performing at least three roller cleanings on the unit by following the steps located here to ensure that the paper path is clear and that the paper can feed smoothly.

Should you continue to receive the error, the printer will most likely require servicing. We ask that you please contact a Canon technical support representative here to obtain your servicing options. A representative will be happy to assist you free of charge.

Re: MX870 giving error msg: 6A80

kigz55 — Mon, 13 Mar 2017 02:58:20 GMT

Thank you to the commenter who posted the YouTube link!!! Worked like a charm! 🙂

Re: MX870 giving error msg: 6A80

Mary1 — Thu, 28 Dec 2017 15:50:52 GMT

I am struggling with these issue, except the printer cartridge is moving well with no obstructions. My printer will operate once and then it beeps with the same error message.

I have followed all of the above suggestions:

1) cleaned the cartridge area

2) held and released all 4 buttons on the front of my machine in the order as instructed

3) ran all of the "clean rollers" as instructed in the setup screen

4) made certain there are no obstructions in the printer cartridge area

5) inserted all new ink cartridges

What am I missing or doing wrong? Is it time for me to purchase a new printer? I have searched for another Canon similar to the MX870, and I cannot even find the Canon brand in the facility in which I originally purchased this one. Please help, as I use this printer every day for business purposes and faxes.

Thank you and Happy New Year!!

Re: MX870 giving error msg: 6A80

madicaro — Tue, 09 Jan 2018 00:43:03 GMT

Thank you for the easy to follow instructions on this Sarisack, printer is up and running!

Re: MX870 giving error msg: 6A80

ejamflo — Mon, 04 Jun 2018 15:44:32 GMT

Thank you Sarisack..I cleaned the dockiong area and switch (it had much ink clogged in it) with alchol/toilet paper like you suggested and it works like a charm.

Thanks for shairing..

Re: MX870 giving error msg: 6A80

mbc — Sat, 19 Jan 2019 21:48:10 GMT

Thank you so much for this link
https://www.youtube.com/watch?v=vPMC7mmAuVU
The printer stopped working almost a year ago & I had looked for online solutions but obviously not in the right place 😉Been using an old printer but today I decided to give it one more try. Thank goodness I found this community. Folliwed the video instructions which were very easy & it's working again 😀😀Thank you, thank you, thank you.

Re: MX870 giving error msg: 6A80

mbc — Sat, 19 Jan 2019 21:49:56 GMT

Thank you so much for this link
https://www.youtube.com/watch?v=vPMC7mmAuVU
The printer stopped working almost a year ago & I had looked for online solutions but obviously not in the right place 😉Been using an old printer but today I decided to give it one more try. Thank goodness I found this community. Followed the video instructions which were very easy & it's working again 😀😀Thank you, thank you, thank you.

Re: MX870 giving error msg: 6A80

kkrup — Tue, 22 Jan 2019 02:06:57 GMT

I am having the same problems with the 6A80 error message. I have cleaned the docking area and tried all of the suggestions. My printer is still not working.

Re: MX870 giving error msg: 6A80

mbc — Tue, 22 Jan 2019 12:05:02 GMT

Not sure if you have watched the video or not but it certainly helped me. I think the action that made the difference was the pushing down on the part that you can see in the video demonstration. I didn't manually clean anything, but did carry out a deep clean via the settings once it was working again. Good luck
https://www.youtube.com/watch?v=vPMC7mmAuVU

Re: MX870 giving error msg: 6A80

cpeters99 — Thu, 31 Jan 2019 23:21:31 GMT

I just fixed my mx870

I had 6a80 and when it powered on with the top up the ink cartridge carrier went to the right and bounced back and forth a couple times before the error reset. It seemed the carrier wouldn't go over the white hook all the way to the right of the printer.

Slide the ink cartridge carrier to the left so you can see the right side of the black carrier.

On the right side of the black ink cartridge carrier at the back and bottom, just in front of the drive rail, there is a small black and white ratchet assy that latches to the white hook all the way to the right of the printer. It was stuck.

I touched it and I heard a click and I saw the small white bit move.

I powered it on and it danced a bit and reset and works now!

Good luck!

Thanks everyone for the tips! You got me fixed!!